Summary
Overview
Work History
Skills
Languages
Timeline
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William Guzman

New York,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Senior Sales Associate

Boggi Milano
02.2025 - Current
  • Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth and market share.
  • Fostered relationships with clients, enhancing loyalty and driving repeat business through personalized service initiatives.
  • Trained new associates on product knowledge, sales techniques, and customer service excellence to ensure high performance standards.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Developed sales plans to increase market share, customer base and revenue.

Small Business Owner

GuzmanNetworkTransportation LLC
03.2023 - Current
  • Managed finances
  • Coordinated logistics and negotiated with brokers for optimal business operations
  • Implemented effective strategies for financial management and record-keeping
  • Seen consistent profit monthly since the start of the business

Operations Manager

Charles Tyrwhitt
07.2023 - 02.2025
  • Utilized data analysis tools to assess operational performance and identify areas for enhancement.
  • Led team meetings focused on aligning objectives and enhancing communication among staff members.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.

Retail Sales Associate

Charles Tyrwhitt
03.2021 - 07.2023
  • Provided exceptional customer service by greeting and assisting customers with product selection, resulting in increase sales and customer satisfaction shelves and organizing merchandise displays.
  • Processed customer transactions accurately and efficiently using POS system, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to achieve sales goals and meet store targets, contributing to a positive and productive work environment.

Retail Associate

Macy's
11.2019 - 03.2021
  • Delivered exceptional customer service to enhance the shopping experience for all
  • Executed up selling strategies leading to 15% rise in average transaction value
  • Efficiently addressed and resolved customer complaints, resulting in a 20% boost in customer satisfaction ratings

Warehouse Associate

UPS
02.2018 - 10.2019
  • Managed inventory control processes, ensuring accurate tracking and organizing of incoming and outgoing shipments.
  • Collaborated with team members to meet daily production goals and prioritize tasks based on shipment deadlines
  • Conducted regular quality checks on merchandise to identify and address any damages or discrepancies in orders.

Skills

  • Customer service, Conflict Resolution, Upselling, Communication skills, Customer Satisfaction
  • Market understanding
  • Sales analytics
  • Stockroom management
  • Team building
  • Upselling strategies
  • Merchandise flow
  • Cash handling

Languages

English, Spanish

Timeline

Senior Sales Associate

Boggi Milano
02.2025 - Current

Operations Manager

Charles Tyrwhitt
07.2023 - 02.2025

Small Business Owner

GuzmanNetworkTransportation LLC
03.2023 - Current

Retail Sales Associate

Charles Tyrwhitt
03.2021 - 07.2023

Retail Associate

Macy's
11.2019 - 03.2021

Warehouse Associate

UPS
02.2018 - 10.2019

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William Guzman