William Hang
Glen Cove,NY
Summary
Professional leader with experience guiding teams to achieve outstanding results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong focus on operational efficiency, project management, and effective communication. Known for reliability, flexibility, and fostering productive work environment.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks Corporation
Glen Cove, NY
10.2023 - Current
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
Crew Leader
AMC Entertainment Holdings, Inc.
Glen Cove, NY
10.2022 - 06.2024
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
Operations Assistant
Pani Dolci Inc.
Jamaica, NY
11.2021 - 10.2022
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Documented transactions, orders, and expenditures to gather sales data and forecast financial needs.
- Maintained accurate databases of client information, enabling targeted marketing efforts that resulted in new business opportunities
Education
High School Diploma -
MLK Jr. Highschool of Law
Manhattan, NY06.2021
Bachelor of Science - Aircraft Operations
Vaughn College
Flushing, NY06-2028
Skills
- Time management
- Attention to detail
- Crew oversight
- Safety guidelines
- Professional and friendly
- Multitasking and organization
Timeline
Barista
Starbucks Corporation
10.2023 - Current
Crew Leader
AMC Entertainment Holdings, Inc.
10.2022 - 06.2024
Operations Assistant
Pani Dolci Inc.
11.2021 - 10.2022
Bachelor of Science - Aircraft Operations
Vaughn College
High School Diploma -
MLK Jr. Highschool of Law