Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Hardy

Houston,TX

Summary

Motivated Customer Service Manager focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Overview

6
6
years of professional experience

Work History

Remote Customer Service Manager

Banfield The Pet Hospital
Houston, TX
11.2022 - 03.2024
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.

Certified Dietary Manager

Health Care Service Group
Houston, TX
05.2018 - 11.2022
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Implemented systems for tracking operational performance metrics.

Certified Dietary Manager

Morrison Healthcare
Houston, TX
03.2020 - 10.2022
  • Created menus that met nutritional requirements for all patients.
  • Assessed patient nutrition needs and developed individualized dietary plans.
  • Maintained accurate records of meal service operations, including inventory levels, cost analysis and budgeting.
  • Ensured compliance with local, state and federal regulations regarding sanitation, health and safety standards.
  • Collaborated with other departments to provide a comprehensive approach to patient care.
  • Conducted training sessions for new hires in proper food handling techniques.

Education

Certified Dietary Manager Certification - Dietary

San Jacinto College District
Pasadena, TX
06-2017

Skills

  • Technical Support
  • Report Preparation
  • Account Management
  • Call Monitoring
  • Call Center Operations
  • Talent Development

Timeline

Remote Customer Service Manager

Banfield The Pet Hospital
11.2022 - 03.2024

Certified Dietary Manager

Morrison Healthcare
03.2020 - 10.2022

Certified Dietary Manager

Health Care Service Group
05.2018 - 11.2022

Certified Dietary Manager Certification - Dietary

San Jacinto College District
William Hardy