Jennifer Dixon
Lexington,SC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Remote Customer Service Manager
Pretty Cozy
04.2018 - Current
- Customer Service
- Inbound and outbound Calls
- Provide data entry Changes and updates
- Data entry
- Assist orders
- Problem solves- trouble shoot
- 10 key by touch
Administrative Assistance/Closing Balancer
Jim Hudson Audi Front Desk
08.2018 - 09.2018
- Answer incoming calls
- Balance registers
- Call in lunch, pick up lunch and coordinate
- Route calls
- Ascertains nature of call
- Takes messages and personally provides desired information
In Home Caregiver
In Home Supportive Services Provider
07.2005 - 11.2017
- Receive pay to provide services to individuals who are deemed eligible to receive in-home supportive services
- Assisted with daily living skills and paramedical support
US Navy Exceptional Family Member Liaison
Zeiders Enterprises, Inc
06.2008 - 10.2016
- Provided Case Management
- Documented client interaction
- Provided Customer service via phone, email and one-on-one
- Initiated outgoing calls to clients and received incoming calls
- Documented case notes and client interactions
- Provided information about benefits, referrals and authorizations
- Recommended resource referrals
- Assisted with calendaring and managing appointments
- Provided referrals to relevant agencies
- Familiar with civilian and military resources Military spouse for 20+ years, familiar with military jargon, acronyms and military standards
- Identify and assist qualifying EFMP family members with completion of enrollment paperwork and facilitate Enrollment process
- Managed distribution of case information to ensure confidentiality, security and uphold sensitive information that is privileged, confidential and legally exempt from disclosure
Call Center Customer Service Representative
TriWest Healthcare Alliance
01.2007 - 12.2008
- Responded to over 100 telephone and web-mail inquiries beneficiaries and providers
- Knowledgeable about Medical terminology
- Familiar with medical specialty providers
- Knowledgeable about Protected Health Information
- Provided beneficiaries approval/denial of authorizations
- Advised on appeal process to the medical doctor
- Educated providers and beneficiaries information about enrollment, eligibility, benefits, referrals, beneficiary web enrollment, approvals and denials on authorizations claims/collections
- Documented all communications involving beneficiary and provider contacts
- Educated Beneficiaries about TriWest Echo Program, Case Managers and assisted with Durable medical equipment diagnostic codes requiring authorization
- Coordinated and provided complete resolution of service issues by interfacing with clientele
- Informed customers on grievances and appeals process
Education
Bachelor's degree - Public Health
Grand Canyon University
Phoenix, AZ10.2024
Skills
- 10 Key Calculator
- Case Management
- Recruiting
- Social Work
- Medical Terminology
- Administrative Experience
- over 5 years case management
- skilled in medical terminology and sub specialty providers
- passionate about diabetes management
- Data Collection
- inbound/outbound call center
- Over 5 years case management
- Knowledgeable about Special needs
- Skilled in exceed Metrics & goals
- One call resolution
Certification
Driver's License
Class c
Yes
Marathoner & runner for life.
I ran my first mud run 10/2023 and marathons 3/17/2024. I run . I love to hike and run trails! it's such a great stress relief and adrenaline rush.
Timeline
Administrative Assistance/Closing Balancer
Jim Hudson Audi Front Desk
08.2018 - 09.2018
Remote Customer Service Manager
Pretty Cozy
04.2018 - Current
US Navy Exceptional Family Member Liaison
Zeiders Enterprises, Inc
06.2008 - 10.2016
Call Center Customer Service Representative
TriWest Healthcare Alliance
01.2007 - 12.2008
In Home Caregiver
In Home Supportive Services Provider
07.2005 - 11.2017
Bachelor's degree - Public Health
Grand Canyon University
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