Annalisia Jones
San Antonio,TX
Summary
Dynamic service expert with extensive experience in customer interaction and issue resolution, consistently driving positive outcomes through collaboration and teamwork. Recognized for adaptability, reliability, and exceptional communication skills, fostering strong relationships with clients and colleagues. Proficient in conflict resolution and problem-solving, dedicated to delivering high-quality service that exceeds expectations. Committed to enhancing customer satisfaction and contributing to organizational success through proactive engagement and innovative solutions.
Overview
9
9
years of professional experience
Work History
Provider Service Representative Remote Versant Health
Unify CX
San Antonio, TX
01.2024 - Current
- Achieved high levels of customer satisfaction by effectively addressing inquiries related to benefit verification. Streamlined claims data entry processes to improve efficiency. Enhanced team performance by providing expert guidance on system issues and supporting supervisor callbacks.
- Collaborated with team members to enhance operational workflows and improve service delivery.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed escalated customer complaints, ensuring timely resolution and maintaining satisfaction levels.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers and 15 agents each day.
Pharmacy Technician Trainee/CSR
Synergy Pharmacy
San Antonio, TX
11.2021 - 02.2024
- Facilitated seamless prescription filling, contributing to improved customer satisfaction. Enhanced operational efficiency by effectively managing administrative tasks and responding to customer inquiries.
- Facilitated accurate medication preparation and dispensing by assisting pharmacists in daily operations.
- Analyzed stock levels and coordinated timely orders to maintain efficient inventory management.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by monitoring stock and placing timely orders.
- Assisted with filling of over 200 prescriptions daily.
Assistant Manager
Taco Bell
San Antonio, TX
08.2020 - 12.2021
- Achieved effective cash control and security through diligent procedure adherence. Enhanced inventory management and labor efficiency, contributing to operational success. Facilitated recruitment and hiring processes, strengthening team composition. Streamlined scheduling and truck order entries, improving supply chain efficiency.
- Supervised daily operations, ensuring compliance with company standards and policies.
- Trained and mentored team members to enhance customer service and operational efficiency.
Assistant Manager
Sonic Drive-In
San Antonio, TX
01.2020 - 08.2020
- Achieved successful onboarding of new hires through comprehensive training programs. Enhanced team performance by implementing effective management strategies. Developed employee capabilities, resulting in improved project outcomes.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends and drive promotions for increased revenue.
Lead Front Desk Receptionist
Embassy Suites by Hilton
San Antonio, TX
05.2019 - 03.2020
- Achieved seamless guest registration and processing, enhancing satisfaction through effective room assignment management. Fostered collaboration among departments to ensure timely resolution of housekeeping and maintenance needs for guest accommodations. Increased revenue through strategic upselling of premium guest rooms and promotion of hotel services and gift shop offerings. Streamlined cash and card payment processes, ensuring accuracy and efficiency. Maintained pristine front desk and atrium environments, contributing to positive guest impressions. Resolved guest issues promptly, implementing recovery measures to enhance loyalty. Contributed to lead agent training and supported manager on duty responsibilities.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new reception staff, fostering a collaborative team environment.
Server/Trainer
Longhorn Steakhouse
San Antonio, TX
08.2017 - 03.2020
- Achieved high guest satisfaction by preparing a welcoming dining environment. Delivered exceptional service by efficiently taking orders and serving food and drinks. Enhanced operational efficiency through effective table management and payment processing.
- Trained new servers on menu knowledge and customer service protocols
- Developed training materials to enhance onboarding processes for staff
- Trained and mentored 25 new personnel hired to fulfill various roles.
Education
General - High school diploma
Terry High School
Terry, MS05.2009
Skills
- Sales
- Problem solving
- Computer literacy
- Cashiering
- Documentation review (2 years)
- Server (6 years)
- Client services
- 10 key calculator
- Great leader
- Packaging
- Software troubleshooting
- Data analysis skills
- Electrical experience
- Communication skills
Timeline
Provider Service Representative Remote Versant Health
Unify CX
01.2024 - Current
Pharmacy Technician Trainee/CSR
Synergy Pharmacy
11.2021 - 02.2024
Assistant Manager
Taco Bell
08.2020 - 12.2021
Assistant Manager
Sonic Drive-In
01.2020 - 08.2020
Lead Front Desk Receptionist
Embassy Suites by Hilton
05.2019 - 03.2020
Server/Trainer
Longhorn Steakhouse
08.2017 - 03.2020
General - High school diploma
Terry High School