William Harley
Commerce,United States
Summary
Customer service representative focused on resolving inquiries and enhancing team collaboration. Proven track record in streamlining processes to improve service efficiency and reduce response times. Strong commitment to building trust and delivering exceptional service, resulting in increased customer satisfaction.
Overview
5
5
years of professional experience
Work History
MHE Worker
Holman Logistics, Inc
01.2023 - Current
- Loaded freight into 53-foot trailers using basiloid and clamp for efficient transport.
- Unloaded cargo from trailers at loading dock, ensuring timely availability for processing.
- Picked basiloid and clamp pieces for preload, accurately associating items with designated loads using scanner.
- Operated fork truck to load and unload commercial-grade units with basiloid clamp.
Customer Service Representative
White Oak Sanitation
Gainesville, United States
04.2025 - 09.2025
- Provided exceptional customer service by promptly addressing inquiries, fostering trust, and enhancing overall customer satisfaction.
- Managed incoming phone calls, providing prompt assistance to customers and directing inquiries to appropriate departments for timely resolution.
- Coordinated with team members to address customer inquiries efficiently, enhancing service delivery and ensuring customer satisfaction.
- Collaborated with team members to resolve complex customer issues, ensuring consistent service quality and enhancing overall customer experience.
- Streamlined account management processes, leading to measurable improvements in service efficiency and reduced response times.
- Managed account status changes, maintaining accurate records and facilitating smooth transitions for customers.
- Processed credit card transactions, ensuring secure and efficient payment handling for customer purchases.
Customer Service/ Trash Collector
Garbage Hound Sanitation
Braselton, United States
06.2021 - 04.2025
- Provided exceptional customer service, resolving client inquiries and building positive relationships to improve community satisfaction.
- Managed telephone communications, ensuring customer questions were answered promptly.
- Executed email correspondence with customers to deliver timely information and support.
- Conducted collections activities, following up on overdue accounts to secure payments.
- Collected and disposed of waste, ensuring cleanliness and order in assigned areas.
- Preparing Daily Route sheet for drivers
- Performed basic mechanical repairs and maintenance on equipment to ensure functionality.
- Coordinated with team members to implement new recycling initiatives, promoting sustainability and increasing community participation.
- Created and issued invoices to clients, ensuring timely billing and accurate records.
- Streamlined invoicing processes to enhance accuracy and expedite payment collection.
Education
Diploma - Agricultural, Teaching as a Profession
City of Commerce High School
Commerce, GA05-2024
Skills
- Forklift operation
- Equipment operation
- Inventory management
- Time management
- Problem solving
- Adaptability and learning
- Conflict resolution
Timeline
Customer Service Representative
White Oak Sanitation
04.2025 - 09.2025
MHE Worker
Holman Logistics, Inc
01.2023 - Current
Customer Service/ Trash Collector
Garbage Hound Sanitation
06.2021 - 04.2025
Diploma - Agricultural, Teaching as a Profession
City of Commerce High School