Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Minor
Outsideactivities
Major
Activities
Personal Information
Volunteer Experience
References
Affiliations
Languages
References
Timeline
Generic

William Heer

Dublin,OH

Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

9
9
years of professional experience

Work History

Upshift worker

Columbus, Ohio
01.2022 - Current
  • Prepared and distributed meals to a multitude of patrons in multiple cooking roles within the Central Ohio region.
  • Contributed to providing assistance to thousands of individuals with food and supplies throughout the pandemic and beyond at the Mid-Ohio Food Pantry.
  • Assisted in meeting daily cleaning and sorting goals across multiple factories and hotels.
  • Efficiently served drinks at receptions and outdoor events, demonstrating adaptability and quick learning ability.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Reviewed existing policies and procedures to ensure compliance with company regulations.

OSU Dining Hall

08.2022 - 04.2024
  • Worked in multiple roles encompassing line cooking, serving, and customer service, helping meet the demands of over 40,000 students.
  • Stored foods correctly using correct storage containers and labeling systems.
  • Checked quality of raw materials before use.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Organized special events such as banquets or buffets requiring complex menus or decorations,

Line Cook/Prep Worker

Dewey's Pizza
05.2023 - 08.2023
  • Gained expertise in manual pizza flipping methods, along with answering phone queries promptly and precisely to process customer orders in a timely manner.
  • Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
  • Monitored quality of all products served to customers.
  • Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.

Lifeguard/Supervisor

Lifetime Fitness
dublin, OH
06.2017 - 11.2021
  • Obtained American Red Cross certification in CPR.
  • Demonstrated strong customer service skills and prioritized pool safety while overseeing hundreds of guests as a lifeguard.
  • Executed pool deck responsibilities encompassing maintenance tasks, chemical monitoring, and organization in alignment with customer and company protocols.
  • Facilitated efficient staff management by implementing guard rotation sheets and providing ongoing support.
  • Provided exceptional customer service by addressing and alleviating safety concerns of guests throughout the pandemic and after
  • Established positive relationships with vendors who provided services related to the aquatic facility.

Paralegal/Secretary

Olawale Law Firm
Westerville, OH
05.2021 - 08.2021
  • Handled immigration cases and assisted with litigation, Interacted with city council for meetings and consultations, Coordinated schedules and appointments.
  • Assisted in multiple class action lawsuits inside the city of Westerville.
  • Advised clients on procedural matters related to their cases.
  • Researched applicable statutes, codes, regulations, ordinances, and precedent cases.
  • Drafted correspondence to clients and other attorneys.
  • Collaborated with attorneys in all stages of litigation process.

Cashier

Discount Drug Mart
Powell
11.2015 - 09.2018
  • Organized and maintained a diverse collection of hundreds of DVDs for customer entertainment.
  • Maintained cleanliness and organization of store products by regularly rotating and removing expired items, guaranteeing quality standards.
  • Contributed to managing store operations when necessary
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Education

Bachelor of Arts - Psychology

Ohio State University
Columbus, OH
05-2024

Associate of Arts - Psychology

Columbus State Community College
Columbus, OH
05-2022

High School Diploma -

Dublin Scioto High School
Dublin, OH
05-2018

Skills

  • Cleaning
  • Work Site Maintenance
  • Customer Service
  • Inventory Stocking
  • Truck unloading
  • Equipment Maintenance
  • Preventive Maintenance
  • Customer Relations
  • Maintenance understanding
  • Creativity and Innovation
  • Safety and compliance
  • Resource Management
  • Budgeting and finance

Accomplishments

Graduated Cum laude at Columbus State.

Treasury Secretary for the Filipino Club at Ohio State.

Additional Information

GPA: 3.9 at Columbus State.

Minor

Business

Outsideactivities

  • Scouts (Age 11 October 15 2010 -Present) Eagle Scout Rank with Palms
  • Senior & Patrol Leader multiple times (Troops 19 & 274)
  • Church: Church of Jesus Christ of Latter Day Saints; Active all my life
  • Leadership in various quorums and groups throughout time(President of Deacon, Teachers, Second Council of Priests). Seminary (Early Morning Scripture Class) Grades 9-12

Major

Psychology

Activities

  • Participated in club activities and sporting events: attending Football games, Board to death club nights, Filipino club
  • Worked about 20-30 hours each semester, had great experiences, and made greater friendships
  • Voted most likeable worker for the week

Personal Information

Title: Line Cook/Prep Worker, Bachelor's in Arts

Volunteer Experience

  • Scout Camp (Raise the Bar), 06/01/15, 06/30/16, 168
  • Worthington Food Pantry, winter, 30
  • Stem Classes at Scottish Corners Elementary, current, 12
  • Dublin Scioto Football Camp, 06/01/22, 06/04/22, 10
  • Missionary for The Church of Jesus Christ of Latter Day Saints in the Philippines, current, current, 2250
  • Food Pantry Volunteering/Other organizations, current, 12
  • Religious Temple volunteering, current, 12
  • OSU Volunteering through Psychology Club, current

References

Adam Mullins, Manager of Discount Drug Mart, (614) 202-8810, Scott Ketner, Manager of Lifetime Fitness, (419) 575-4669, Aaron Frazee, Manager at Dewey's Pizza, (740) 507-3486, Steve Snipes, Former Manager of Kennedy Commons Dining Hall, (614) 570-6206, Jason Rosener, Former leader in Scouts and Church activities, (614) 562-4239, Keith Althouse, Former Teacher and Coach, keithalthouse@dublincityschools.net

Affiliations

  • Reading, Hiking and Camping, Cinamaphile
  • Served 18 month Mission in the Phillipines for The Church of Jesus Christ of Latter Day Saints.
  • Football club and outdoor volleyball.

Languages

Tagalog
Full Professional

References

References available upon request.

Timeline

Line Cook/Prep Worker

Dewey's Pizza
05.2023 - 08.2023

OSU Dining Hall

08.2022 - 04.2024

Upshift worker

01.2022 - Current

Paralegal/Secretary

Olawale Law Firm
05.2021 - 08.2021

Lifeguard/Supervisor

Lifetime Fitness
06.2017 - 11.2021

Cashier

Discount Drug Mart
11.2015 - 09.2018

Bachelor of Arts - Psychology

Ohio State University

Associate of Arts - Psychology

Columbus State Community College

High School Diploma -

Dublin Scioto High School

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William Heer