William Hefling
Spokane,WA
Summary
Motivated worker with exceptional social skills, communication abilities and customer service background. Solid experience processing payments, handling and meeting demands presented with diligent and well-organized mentality. Pursues every opportunity to support team members and proactively address issues. Incredibly adaptable and willing to learn in different velocities.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Zips Drive In
04.2018 - 06.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Demonstrated knowledge of menu items and corresponding ingredients.
Barista
Dutch Bros
06.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Controlled lines and crowd with quick, efficient service.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created new training guidelines, and provided staff orientation and training.
- Maintained regular and consistent attendance and punctuality.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
Education
High School Diploma -
Rogers High School
Spokane, WA06.2018
Skills
- Troubleshooting
- Adaptable and Flexible
- Communications Strategies
- Reading Comprehension
- Storage Organization
- Calm and Pleasant Demeanor
- Customer Service
- New Product Introductions
- Operational Efficiency
Timeline
Barista
Dutch Bros
06.2019 - Current
Food Service Worker
Zips Drive In
04.2018 - 06.2019
High School Diploma -
Rogers High School
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