William Hendrickson III
Babylon,USA
Summary
Dynamic Senior Key Account Manager with a proven track record at Progistics Distribution, excelling in strategic account management and business development. Expert in data visualization and customer relationship management, I consistently drive revenue growth while enhancing client satisfaction through tailored solutions and effective market analysis.
Overview
17
17
years of professional experience
Work History
Senior Key Account Manager
Progistics Distribution
01.2021 - Current
- Strategic account management and development.
- Maintain and grow customer relationships while increasing overall revenue for the company.
- Provide clients with excellent service by providing competitive rates while ensuring all requirements are met.
- Executes local market strategies aligned to overall strategic and marketing plans.
- Create initiatives to meet operational, budgetary and productivity goals.
- Client support.
- Business development, integration and onboarding
- Power BI, Tableau, Tagnet, Microsoft Office, and Salesforce CRM.
Logistics Dispatch Specialist - laid off due to covid
Vulcan Materials
Brentwood, TN
03.2019 - 12.2020
- Oversaw every phase of the supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Produced weekly status reports detailing logistic operations and problems.
- Boosted customer satisfaction ratings by 98% by providing effective solutions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- AS400 - EDI, WMS and TMS - Material inventory management and E-commerce to include Microsoft suite
- Managed and dispatched up to 45 drivers
Account Manager
Transport & Logistics
Wichita, KS
06.2016 - 03.2019
- Account management and continuous business integration: Contacted existing customers to update accounts and confirm deals. Cold calling to offer solutions. 100 outbound calls per day.
- Monitored market and negotiated rates based on trends. RFP's, to include: FTL, LTL, Reefer, Flatbed, and drayage/containers/intermodal.
- Negotiated and arranged transport of goods with shipping or freight companies. Use of Salesforce CRM.
- Coordinated insurance coverage for goods and packages.
- Tracked shipments and trucks out on deliveries. KPI's included, on-time performance, claims, capacity percentage, time in transit and turn around time.
- Spot market procurement, sales, retail and customer support.
- Negotiating rates with carriers –
- AS400 ,expert level in DAT, Truck Stop and Mcleod TMS. Monthly total revenue $30K
Logistics Manager
OHM International Corporation
Antioch, TN
12.2010 - 05.2016
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Conducted training, licensing and vehicle inspections for new employees.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Procured new TMS/GPS through negotiations with OHM owner and Fleetmatics. Coordinated installation of TMS in trucks and Locations. Trained Branch Managers and drivers to be proficient.
- Warehouse management - WPS, EDI and material inventory management.
- Managed and dispatched efficient teams of up to 34 employees.
Dispatcher Manager
United Road Services Inc
Spring Hill, TN
01.2008 - 10.2010
- Set schedules, dispatched up to 50 drivers daily, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays.
- Answered customer requests with information about product availability, shipping information, and status updates.
Education
Bachelor of Science - Business Communications
Middle Tennessee State University
Murfreesboro, TN01.2011
Skills
- Strategic account management
- Customer relationship management
- Business development
- Market analysis
- Sales forecasting
- Data visualization
Accomplishments
- OSHA certified
- Hazmat certified
Custom
Authorized to work in the US for any employer
Timeline
Senior Key Account Manager
Progistics Distribution
01.2021 - Current
Logistics Dispatch Specialist - laid off due to covid
Vulcan Materials
03.2019 - 12.2020
Account Manager
Transport & Logistics
06.2016 - 03.2019
Logistics Manager
OHM International Corporation
12.2010 - 05.2016
Dispatcher Manager
United Road Services Inc
01.2008 - 10.2010
Bachelor of Science - Business Communications
Middle Tennessee State University
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