Summary
Overview
Work History
Education
Skills
Golf, family time, going out on the lake, being outdoors
Timeline
Generic

William Henry

Auburn,NY

Summary

Proven professional with extensive experience in the hospitality and landscaping sectors, notably at Elderberry Pond, where I enhanced guest satisfaction through exceptional communication and guest service skills. Demonstrated expertise in quality control and organization, significantly improving operational efficiency. Skilled in alcohol service and salesmanship, driving increased sales and customer loyalty through meticulous attention to detail and prioritization of service excellence.

Overview

3
3
years of professional experience

Work History

Landscaper

06.2024 - Current
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

Farm Hand

Richards Farm
05.2024 - Current

Dishwasher

Elderberry Pond
03.2021 - Current
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Restaurant Busser

Elderberry Pond
03.2021 - Current
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Restaurant Server

Elderberry Pond
03.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Cultivated warm relationships with regular customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Skaneateles Senior High School
Skaneateles, NY
06.2024

Skills

  • Alcohol Service
  • Exceptional communication
  • Guest service
  • Salesmanship
  • Quality Control
  • Organization
  • Professional Appearance
  • Detail Oriented
  • Service prioritization
  • Order Taking

Golf, family time, going out on the lake, being outdoors

I love to hit the course with my friends or brothers. I am competitive and love going head to head in all sorts of recreational sports and even smaller game situations. Quality family time is super important to me and love just being around them and sharing laughs. I've grown up near the lake and it has been a major part of my life and I find it to be a good place for me to go and enjoy the outdoors and reset. 

Timeline

Landscaper

06.2024 - Current

Farm Hand

Richards Farm
05.2024 - Current

Dishwasher

Elderberry Pond
03.2021 - Current

Restaurant Busser

Elderberry Pond
03.2021 - Current

Restaurant Server

Elderberry Pond
03.2021 - Current

High School Diploma -

Skaneateles Senior High School

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William Henry