William Hicks
403 Dogwood Drive, Cross Junction,Virginia
Summary
Network Engineer with 34 years of experience in configuring and maintaining network systems for educational institutions. Specialized in VOIP Phone Systems, wireless administration, and Active Directory management. Achievements include optimizing enterprise solutions that improved operational efficiency and reduced downtime. Proficient in Google Admin Console for effective user and device management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Network Engineer
Winchester Public Schools
Winchester, Virginia
08.2003 - Current
- Managed wireless networking setups, optimizing access point placement, and security configurations for mobile connectivity.tivity.
- Administered Cisco VOIP Phone System to enhance communication capabilities.
- Migrated Cisco Call Manager 11.5 to Cisco Webex calling
- Oversaw enterprise backup and archiving processes for all Windows servers to ensure data integrity.
- Executed Active Directory account management, maintaining GADS synchronization and enforcing group policy settings.
- Collaborated with building technicians on image creation and configuration tasks for streamlined operations.
- Managed Google Admin Console settings to optimize user accounts and device access.
Network Administrator
Siemens VDO North America
Winchester, Virginia
10.1999 - 07.2003
- Delivered technical support for local area networks, wide area networks, and Internet connections.
- Installed and configured hardware components, including servers, PCs, and printers.
- Troubleshot hardware issues to reduce downtime and enhance operational efficiency.
- Conducted regular data backup operations to safeguard critical information.
- Maintained Microsoft Exchange Email system to ensure reliable communication.
Network Specialist
Hester Industries
Winchester, VA
03.1997 - 08.1999
- Delivered technical support for users with network connectivity and resource access issues.
- Managed Active Directory user accounts and home folder configurations.
- Executed periodic backups of critical network device configurations.
- Installed structured cabling systems for voice and data networks.
Senior Computer Technician
Professional Data Consultants
Winchester, VA
06.1991 - 02.1997
- Delivered technical support for hardware and software to over 100 local business clients.
- Repaired hardware components, including motherboards, hard drives, and RAM.
- Supported Microsoft and Novell networks, ensuring reliable connectivity.
- Managed network cabling and termination to enhance infrastructure stability.
Education
Security Fundamentals Coursework - Information Technology
Lord Fairfax Community College
Skills
- Cisco Call Manager and Webex Calling
- Windows Server and Active Directory management
- Group Policy administration
- Enterprise backup solutions
- VMware virtualization
- Google Admin Console management
- Windows 10 and 11 imaging
- Network cabling and termination
Certification
- Microsoft Certified Systems Engineer
- Microsoft Certified System Administrator
- Microsoft Certified Professional
- Google Administrator
- Cisco Wireleess Training Certificate - Week Long Course
Timeline
Network Engineer
Winchester Public Schools
08.2003 - Current
Network Administrator
Siemens VDO North America
10.1999 - 07.2003
Network Specialist
Hester Industries
03.1997 - 08.1999
Senior Computer Technician
Professional Data Consultants
06.1991 - 02.1997
Security Fundamentals Coursework - Information Technology
Lord Fairfax Community College
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