Certified Project Management Professional with a successful 23-year career in healthcare administration with the United States Air Force comprised of continuous promotion and recognition for exceeding all expectations in every position held.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Analyst
Veterans Evaluation Services (VES)
01.2022 - 01.2024
Facilitated communication between patients and physicians, serving as a quality liaison to resolve issues promptly
Developed claim reports, ensuring compliance with the VA's stringent rating requirements before submission
Drove organization and security of patient medical records while processing 400 monthly claims
Coordinated necessary diagnostic procedures while maintaining confidentiality and accuracy of reports.
Clinic Operations Director
USAF (Retired)
01.2019 - 01.2020
Directed healthcare operations, leading a team of 32 staff, overseeing 11 programs within the ambulatory care setting, serving 4800 beneficiaries
Improved clinical operations by standardizing patient safety practices with a fixed annual budget of $437,000
Created project design methods to fix $20,000 in ambulatory care issues through corrective action projects
Led projects to align healthcare and organizational objectives, expanding clinic operational footprint by 20%
Public Health Program Supervisor
USAF
01.2017 - 01.2019
Led compliance investigations consistent with federal and state guidelines, impacting 8,000 beneficiaries
Designed operating procedures to enhance efficiency and prevent a potential loss of $10 million in assets
Collaborated effectively with public health agencies to implement quality improvement regulatory standards
Supervised cross-functional teams, providing oversight for more than 100 investigations annually
Quality Assurance Project Manager
USAF
01.2015 - 01.2017
Analyzed statistical information while mentoring 64, suggesting improvements for organizational change
Facilitated project progress updates to leadership through weekly, monthly, and quarterly reports
Guided project leads, providing consultations for incident reporting to resolve problems quickly
Streamlined program inspections through process engineering, risk assessments, and data analysis.
Occupational Safety and Health Project Manager
USAF
01.2010 - 01.2015
Managed Occupational health operations employing regulatory compliance that served 28,000 Beneficiaries
Piloted medical standards program using core competencies in project management
Enhanced worker safety by reducing workplace health risks and installing effective quality assurance practices
Optimized customer service by leveraging existing technology assets, decreasing case processing by 33%.
Education
Bachelor of Arts (B.A.) - Project Management
University of Arizona
San Diego, CA
01.2020
Associate in Applied Sciences (A.A.S.) - Public Health
Community College of the Air Force
Montgomery, AL
01.2016
Skills
Project Management
Strategic Planning
Operations Management
Performance Improvement
Budget & Resource Management
Change Management
Certification
Project Management Professional (PMP) Certification
Agile Certification
Green Belt and Black Belt Certification
Lean Six Sigma Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Quality Analyst
Veterans Evaluation Services (VES)
01.2022 - 01.2024
Clinic Operations Director
USAF (Retired)
01.2019 - 01.2020
Public Health Program Supervisor
USAF
01.2017 - 01.2019
Quality Assurance Project Manager
USAF
01.2015 - 01.2017
Occupational Safety and Health Project Manager
USAF
01.2010 - 01.2015
Bachelor of Arts (B.A.) - Project Management
University of Arizona
Associate in Applied Sciences (A.A.S.) - Public Health
Community College of the Air Force
Project Management Professional (PMP) Certification
Agile Certification
Green Belt and Black Belt Certification
Lean Six Sigma Certification
Similar Profiles
Pieatra BrownPieatra Brown
Call Center Agent at Veterans Evaluation Services (VES) A Maximus CompanyCall Center Agent at Veterans Evaluation Services (VES) A Maximus Company