William Holland
Las Vegas,NV
Summary
Certified Project Management Professional with a successful 23-year career in healthcare administration with the United States Air Force comprised of continuous promotion and recognition for exceeding all expectations in every position held.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Analyst
Veterans Evaluation Services (VES)
2022.01 - 2024.01
- Facilitated communication between patients and physicians, serving as a quality liaison to resolve issues promptly
- Developed claim reports, ensuring compliance with the VA's stringent rating requirements before submission
- Drove organization and security of patient medical records while processing 400 monthly claims
- Coordinated necessary diagnostic procedures while maintaining confidentiality and accuracy of reports.
Clinic Operations Director
USAF (Retired)
2019.01 - 2020.01
- Directed healthcare operations, leading a team of 32 staff, overseeing 11 programs within the ambulatory care setting, serving 4800 beneficiaries
- Improved clinical operations by standardizing patient safety practices with a fixed annual budget of $437,000
- Created project design methods to fix $20,000 in ambulatory care issues through corrective action projects
- Led projects to align healthcare and organizational objectives, expanding clinic operational footprint by 20%
Public Health Program Supervisor
USAF
2017.01 - 2019.01
- Led compliance investigations consistent with federal and state guidelines, impacting 8,000 beneficiaries
- Designed operating procedures to enhance efficiency and prevent a potential loss of $10 million in assets
- Collaborated effectively with public health agencies to implement quality improvement regulatory standards
- Supervised cross-functional teams, providing oversight for more than 100 investigations annually
Quality Assurance Project Manager
USAF
2015.01 - 2017.01
- Analyzed statistical information while mentoring 64, suggesting improvements for organizational change
- Facilitated project progress updates to leadership through weekly, monthly, and quarterly reports
- Guided project leads, providing consultations for incident reporting to resolve problems quickly
- Streamlined program inspections through process engineering, risk assessments, and data analysis.
Occupational Safety and Health Project Manager
USAF
2010.01 - 2015.01
- Managed Occupational health operations employing regulatory compliance that served 28,000 Beneficiaries
- Piloted medical standards program using core competencies in project management
- Enhanced worker safety by reducing workplace health risks and installing effective quality assurance practices
- Optimized customer service by leveraging existing technology assets, decreasing case processing by 33%.
Education
Bachelor of Arts (B.A.) - Project Management
University of Arizona
San Diego, CA01.2020
Associate in Applied Sciences (A.A.S.) - Public Health
Community College of the Air Force
Montgomery, AL01.2016
Skills
- Project Management
- Strategic Planning
- Operations Management
- Performance Improvement
- Budget & Resource Management
- Change Management
Certification
- Project Management Professional (PMP) Certification
- Agile Certification
- Green Belt and Black Belt Certification
- Lean Six Sigma Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Analyst
Veterans Evaluation Services (VES)
2022.01 - 2024.01
Clinic Operations Director
USAF (Retired)
2019.01 - 2020.01
Public Health Program Supervisor
USAF
2017.01 - 2019.01
Quality Assurance Project Manager
USAF
2015.01 - 2017.01
Occupational Safety and Health Project Manager
USAF
2010.01 - 2015.01
Bachelor of Arts (B.A.) - Project Management
University of Arizona
Associate in Applied Sciences (A.A.S.) - Public Health
Community College of the Air Force
- Project Management Professional (PMP) Certification
- Agile Certification
- Green Belt and Black Belt Certification
- Lean Six Sigma Certification
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