William Holland
CAMPBELLSVILLE,KY
Summary
Dynamic customer service professional with a proven track record at Sutherland Global, excelling in conflict resolution and analytical thinking. Adept at building strong client relationships and enhancing team performance, I leverage excellent communication skills to drive business success and resolve complex issues efficiently. Committed to continual improvement and learning.
Overview
4
4
years of professional experience
Work History
Cardholder Services
Sutherland Global
04.2025 - Current
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
Sutherland Global
05.2023 - Current
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Inbound Stower
Amazon
05.2022 - 04.2023
- Separated damaged items from functional ones before placing in bins.
- Maintained clean and organized workspaces to uphold safety standards.
- Sorted over 100 various products onto shelves according to type, weight, and size.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
Customer Service Representative
Frost Arnett
05.2021 - 05.2022
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor of Arts - Religious Education
Campbellsville University
Campbellsville, KY05-1999
Skills
- Conflict resolution
- Team building
- Project planning
- Customer relations
- Problem resolution
- Analytical thinking
- Excellent communication
- Calm under pressure
Timeline
Cardholder Services
Sutherland Global
04.2025 - Current
Customer Service Representative
Sutherland Global
05.2023 - Current
Inbound Stower
Amazon
05.2022 - 04.2023
Customer Service Representative
Frost Arnett
05.2021 - 05.2022
Bachelor of Arts - Religious Education
Campbellsville University
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