William Horn
Goshen,IN
Summary
Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
Overview
31
31
years of professional experience
Work History
General Manager in Training
Champion Homes
10.2024 - Current
Sales Development Representative
Champion Homes
11.2019 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls.
- Participated in Monthly conferences, trade shows and events to generate leads.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Used consultative sales approach to understand and meet customer needs.
- Utilized salesforce to manage sensitive client information and update existing and new client profiles.
- Proactively managed client correspondence and recorded all tracking and communications.
- Exceeded sales goals, increased revenue and facilitated sales.
- Increased customer base and gross profit by 10% through effective lead generation
Director of Operations
Clayton Homes
02.2012 - 11.2019
- Boosted productivity by 20% through direction, preparation and implementation of training programs and initiatives.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions 2 facilities.
- Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Managed documentation of and training on production procedures and work instructions.
- Increased production from 5 floors per week to 50 floors per week.
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Managed product quality to guarantee compliance with quality policies, procedures and systems.
- Directed manufacturing process and procedures to achieve goal of first run capabilities.
Foreman
Clayton Homes
01.2011 - 02.2012
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Established clear priorities and production quality standards.
- Interviewed, hired and trained new workers.
- Interacted in positive manner with employees to demonstrate high standards and mitigate issues effectively.
- Maintained zero site accidents and lost work days for 3 years
- Reworked positions and workflow based on individual abilities and production targets
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
Project Manager
Clayton Homes
01.2009 - 01.2011
- Maintained tactical control of project budgets and timeliness to keep teams on-task and achieve schedule targets.
- Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards.
- Increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs.
- Created and maintained schedule to protect company from dead-deal expense while meeting contractual obligations.
- Negotiated purchase of project materials and inventory required to meet production schedules.
- Achieved project deadlines by coordinating with contractors to manage performance
- Manager Lead Platinum subdivision in Alton, IL using Modular Homes.
- Developed and initiated projects, managed costs, and monitored performance
- Managed the Touchstone Cohousing project in Ann Arbor,Mi
Set Crew Manager
Clayton Homes
09.1999 - 01.2009
- Traveled Midwest to set up modular housing for Crest homes.
- Scheduled crane sets and hotels for crew members to complete job tasks.
- Completed payroll for crew members.
- Worked closely with site members and home owners after set completion to ensure expectations of home owners were achieved.
- Collaborated with team members to achieve target results.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Cultivated interpersonal skills by building positive relationships with others
Industrial Athlete
Redman Homes
06.1994 - 09.1999
- Assembled side walls products according to changing daily work orders and specific customer needs.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances
- Resolved issues quickly to maintain productivity goals
- Organized work to meet demanding production goals
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Worked well in team setting, providing support and guidance
- Self-motivated, with strong sense of personal responsibility
Education
High School Diploma -
West Noble High School
Ligonier, IN06.1994
Some College (No Degree) - Business And Marketing
IPFW
Fort Wayne, INSkills
- Production optimization
- OSHA regulations
- Manufacturing management
- Operations management
- Timely safety audits
- Process optimization
- Strong leadership abilities
- Strong market sense
- Production planning
- Work along side designer to develop new concepts
- Training Employees
- Operational Efficiency
- Strong Work Ethic
- Continuous Improvement Processes
- Research And Development
- Verbal And Written Communication
Accomplishments
- Managed two new Clayton Homes plant start up projects
- 8 + years of experience training and supervising 300+ team members
- Part of a team that achieved profitability in the first months of operation in multiple plants
- HUD license approval in 17 days.
- 2015 ISO certified.
- Top Sales Recipient and Platinum Club Inductee 2024
- Developed a frame shop to supply frames for three Clayton Homes plants
- Developed and trained set crews for Crest Homes.
Timeline
General Manager in Training
Champion Homes
10.2024 - Current
Sales Development Representative
Champion Homes
11.2019 - Current
Director of Operations
Clayton Homes
02.2012 - 11.2019
Foreman
Clayton Homes
01.2011 - 02.2012
Project Manager
Clayton Homes
01.2009 - 01.2011
Set Crew Manager
Clayton Homes
09.1999 - 01.2009
Industrial Athlete
Redman Homes
06.1994 - 09.1999
High School Diploma -
West Noble High School
Some College (No Degree) - Business And Marketing
IPFW
References
- Bill Appenzeller Owner of ABC auto auction. (574) 457-6657
- Mike Rakowski Retired GM and Sales Manager at various housing manufacturers (574) 596-9881
- Jason Becker Owner of Country Escapes Landscaping (260) 849-1910
- Joe Deaunee VP of Acquisition Manager Sun Communities (734) 341-7470
- Joe Miller Owner of JM Quality Homes/ Shipshewana Homes (260) 463-1647
- Dustin Lockwood Owner of Bontrager Pools.(574) 536-3914
- Lynn Miller Plant Manager for Forest River (574) 596-8970
- Bill Brummitt. Facility Manager for Clayton Homes , Tennessee (865) 386-6025
- Jason Mickley. General Manager Clayton Homes, Wakarusa, IN (574) 527-5189
- Jack Cripe- part owner of Pacemaker buildings Crowell, IN (574) 528-1199
- Keaton Schultz Owner of Schultz Communities (715) 498-1297
- Dave McCann General Manager Clayton Homes Middlebury, IN (574) 849-8651
- Paul Jarvis VP of Sun Communities (612) 695-6642
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