William Horning
Arnold,MD
Summary
Motivated professional with expertise in background investigations, customer service, and community outreach. Proven ability to communicate effectively, make informed decisions, and lead teams to success. Experienced in conducting thorough investigative calls. Recognized for fostering positive relationships and enhancing operational efficiency within community-focused organizations.
Overview
4
4
years of professional experience
Work History
Supervisor
Kilwins
Annapolis, Maryland
10.2021 - Current
- Ensured customer satisfaction by serving store products, including ice cream and homemade confections.
- Promoted to supervisor after 1.5 years due to exceptional performance as sales representative.
- Proactively engaged customers to enhance service experience and build relationships.
- Managed store operations, including processing returns, handling special orders, and overseeing product stock.
- Guaranteed store profitability through effective management of product stock and labor costs.
- Distributed employees according to proficiency and need to optimize store flow.
- Oversaw overall store operations, ensuring priorities were fulfilled efficiently.
- Implemented strategies to improve service quality and operational efficiency.
Intern
Annapolis Police Department
Annapolis, Maryland
05.2025 - 08.2025
- Executed background investigation calls for entry-level and lateral officer applicants to verify employment history and references.
- Conducted thorough verification of personal information for potential officer candidates.
- Facilitated administrative tasks and event preparation to strengthen police-community relationships.
- Represented department at community events, engaging with attendees and supporting outreach initiatives.
Education
Associate of Applied Science - Forensic Science
Anne Arundel Community College
Arnold, MD05-2026
Skills
- Background investigations
- Communication skills
- Customer service
- Team collaboration
- Decision-making
- Supervision experience
Timeline
Intern
Annapolis Police Department
05.2025 - 08.2025
Supervisor
Kilwins
10.2021 - Current
Associate of Applied Science - Forensic Science
Anne Arundel Community College