William Hottinger
Salt Lake City
Summary
Dynamic Store Manager at Vail Park City Mountain with a proven track record in operations management and team leadership. Successfully launched a new rental program generating over $2 million in revenue. Expert in employee training and customer service, fostering a high-performing team and enhancing guest satisfaction through proactive problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Vail Park City Mountain
10.2023 - Current
- Hired and onboarded 60+ employees for the season.
- Launched a new rental program called My Epic Gear. Bringing in over two million dollars in the first year. Leading the company in revenue for our region.
- Managed daily operations for 2 different departments, 6 locations and over 60 employees to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and providing great costumer service.
- Ensured labor budgets and margins were in line with revenue. Created schedules for employees and managed time and labor.
- Was responsible for guest survey scores, weekly reporting, safety, rental and retail inventory shrink, stretch projects, labor, operations costs, and revenue
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw development of management staff which included four assistant manager and 6 supervisors.
General Contractor
Life Elevated
05.2023 - 11.2023
- Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Worked on a wide range of different projects from building decks to remodeling kitchens. New and old construction.
Assistant Manager
Vail Park City Mountain
10.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Fleet Operations Manager
Wake Bros
04.2022 - 10.2022
- Increased customer satisfaction by working closely with clients to understand their needs and provide tailored solutions.
- Demonstrated exceptional organization and attention to detail by overseeing the timely renewal of all required licenses, permits, and registrations for the fleet.
- Managed employee performance and workflow.
- Handled availability scheduling for rental boats while maintaining correct staffing.
- Enabled initial year achievement for newly launched business.
Assistant Manager
Vail Park City Mountain
10.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service
- Developed strong working relationships with staff, fostering a positive
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw scheduling process for effective workforce distribution and adherence to labor standards.
Server
Vail Resorts Grand Teton Lodge
05.2021 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Rental Delivery Driver
Vail Park City Mountain
11.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expert in ski and snowboard gear to ensure safety and accuracy of guest equipment.
- Managed customer inquiries and complaints in polite and professional manner.
- Oversaw team performance and coordinated delivery timelines.
Farm Hand
Woods Edge Farm
05.2015 - 11.2020
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Utilized organic farming practices to enhance crop quality, meeting demand for organic produce in market.
Land Surveyor
Balzer Engineering
02.2019 - 10.2019
- Used Trimble and AutoCAD to create detailed maps from raw field data.
- Performed field calculations to complete assessments.
- Conducted topographic surveys to assist in the design of infrastructure improvements.
- Improved land survey accuracy by implementing advanced GPS and GIS technologies.
- Measured and marked property lines and key topographic features.
- Ensured legal compliance by conducting thorough research into property ownership, easements, and zoning regulations.
Education
High School Diploma -
Homeschool
Virginia 05.2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Employee training
- Recruiting and hiring
- Operations management
- Team building
Certification
Auto Cad
Timeline
Store Manager
Vail Park City Mountain
10.2023 - Current
General Contractor
Life Elevated
05.2023 - 11.2023
Assistant Manager
Vail Park City Mountain
10.2022 - 05.2023
Fleet Operations Manager
Wake Bros
04.2022 - 10.2022
Assistant Manager
Vail Park City Mountain
10.2021 - 05.2022
Server
Vail Resorts Grand Teton Lodge
05.2021 - 10.2021
Rental Delivery Driver
Vail Park City Mountain
11.2020 - 05.2021
Land Surveyor
Balzer Engineering
02.2019 - 10.2019
Farm Hand
Woods Edge Farm
05.2015 - 11.2020
High School Diploma -
Homeschool
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