William Houston
Miami,FL
Summary
Multilingual professional with advanced conversational proficiency in Spanish and Russian, strong communication skills and a background in International Relations and Counterintelligence. Experienced in leading teams in high-stress/high-volume environments, with proven ability to manage personnel, resolve conflict, and ensure an exceptional customer experience. A deep understanding of cultural nuance, geopolitical dynamics, and organizational risk awareness.
Overview
10
10
years of professional experience
Work History
Front End Operations Manager
Safeway
Fairfax, VA
07.2025 - 02.2026
- Supervised a team of 8–10 front-end associates in a high-volume retail environment, overseeing daily front-end operations while ensuring customers received an A+ experience. Demonstrated strong conflict resolution skills with both employees and customers. Trained new team members and maintained the appearance and functionality of the front end to the highest possible standards.
Graduate Student
Institute of World Politics
Washington, District of Columbia
09.2024 - 06.2025
- Completed a graduate certificate in Counterintelligence with a focus on Russian intelligence services, terrorism, and economic espionage. Developed analytical skills in threat assessment, risk mitigation, and identifying vulnerabilities.
Property Management
Resource Real Estate Group
Miami, FL
10.2022 - 08.2024
- Managed commercial and office properties across Florida in a multi-cultural environment
- Applied Spanish and English to address tenant concerns and mediate disputes
- Designed marketing materials for the Development Team using Microsoft Office Suite
Construction Translator, Owner's Representative
Resource Real Estate Group
Miami, FL
03.2021 - 10.2022
- Acted as on-site translator (English-Spanish) for commercial development projects
- Communicated developer inquiries to contractors and documented site progress
Movie Ambassador
Electronic Works
Boise, ID
01.2020 - 02.2021
- Conducted interviews with public audiences for pre-release film testing
- Interpreted feedback into concise reports for studio partners and decision-makers
Management Liaison/Assistant Project Manager
REMS Group Inc.
Miami, FL
02.2016 - 12.2019
- Coordinated between international clients, contractors, and local authorities
- Monitored construction projects and supported permit processes
Education
Graduate Certificate - Counterintelligence
Institute of World Politics
Washington D.C.06.2025
Bachelor of Arts - International Relations
Florida International University
FL01-2022
Skills
Microsoft Office
- Excel
- PowerPoint
- Word
- Counterintelligence Certificate
- Advanced conversational proficiency in Spanish and Russian
Timeline
Front End Operations Manager
Safeway
07.2025 - 02.2026
Graduate Student
Institute of World Politics
09.2024 - 06.2025
Property Management
Resource Real Estate Group
10.2022 - 08.2024
Construction Translator, Owner's Representative
Resource Real Estate Group
03.2021 - 10.2022
Movie Ambassador
Electronic Works
01.2020 - 02.2021
Management Liaison/Assistant Project Manager
REMS Group Inc.
02.2016 - 12.2019
Graduate Certificate - Counterintelligence
Institute of World Politics
Bachelor of Arts - International Relations
Florida International University