LESLIE (ARDIN) FISCHER
Saint Paul,MN
Summary
Dedicated pharmacy professional committed to accuracy and exceptional patient care. Expertise in order entry and resident information management while upholding the highest standards of confidentiality, significantly enhancing pharmacy operations. Proven ability to collaborate effectively within teams and adapt to dynamic environments, ensuring consistent and reliable support in all situations. Passionate about contributing to a patient-centered approach that prioritizes safety and efficiency in pharmaceutical services.
Overview
5
5
years of professional experience
Work History
Front End Operations Manager
Radius Living RX
08.2024 - Current
- Led operational workflows to enhance efficiency and service quality.
- Developed and implemented training programs for team members to improve performance.
- Resolved customer complaints in a professional manner, fostering positive relationships between customers and the company.
- Coordinated cross-functional teams to optimize resource allocation and project timelines.
- Designed and implemented pharmacy operations and policy manual to facilitate effective onboarding and standardize departmental processes.
Order Entry Technician
Radius Living RX
05.2023 - 08.2024
- Developed streamlined workflows for order processing, reducing turnaround times significantly.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers and colleagues.
- Promoted a positive work environment by cultivating strong relationships with team members and embracing a collaborative approach to problemsolving.
- Collaborated with cross-functional teams to resolve order discrepancies and enhance customer satisfaction.
- Trained new staff on order entry procedures and software tools, improving team performance and accuracy.
Lead Order Entry Trainer
A&E Pharmacy
08.2022 - 04.2023
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Motivated trainees and associates by demonstrating positive attitude to improve productivity.
- Developed and implemented lesson plans and teaching aids such as reference materials.
Data Entry Pharmacy Technician
A&E Pharmacy
07.2021 - 04.2023
- Collated and organized pharmaceutical documents into various computer systems accurately.
- Corrected data entry errors to prevent duplication or data degradation.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
District Performance Coordinator
CVS Pharmacy
03.2021 - 07.2021
- Coordinated with District Leads on determining annual operational targets and outlining needed quality improvements.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Completed human resource operational requirements by scheduling and assigning Pharmacists within the district.
Education
Bachelor of Science - Communication Studies, Economic Studies
University of Wisconsin - River Falls
River Falls, WI12-2017
Skills
- Project Management
- FDA Drug Safety Guidelines
- Medicare and Medicaid Processes
- Team Collaboration
- Organization and Prioritization
- Problem-Solving Skills
- Workflow Optimization
- Dedication to Punctuality
- Maintaining Confidentiality
- Pharmacy Records Management
- Proficiency In: Framework LTC & ECM, Residex, ADP, Outlook
Timeline
Front End Operations Manager
Radius Living RX
08.2024 - Current
Order Entry Technician
Radius Living RX
05.2023 - 08.2024
Lead Order Entry Trainer
A&E Pharmacy
08.2022 - 04.2023
Data Entry Pharmacy Technician
A&E Pharmacy
07.2021 - 04.2023
District Performance Coordinator
CVS Pharmacy
03.2021 - 07.2021
Bachelor of Science - Communication Studies, Economic Studies
University of Wisconsin - River Falls