William Howells
IT Technician
Spokane,WA
Summary
I am a IT specialist with 6 years of hands-on experience, Working with customers, Resolving tickets, and solving all sorts of IT and Network related problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Computer Systems Technician
Insight Global
Spokane, Washington
07.2024 - Current
- Supported IT caregiver, and end user concerns using troubleshooting and root cause analysis to resolve issues.
- Troubleshoot and repair Desktops and Laptops.
- Troubleshoot and repair Desk Phones and Mobile Phones.
- Troubleshoot and repair Printers and Scanners.
- Troubleshoot and repair Mouses, Keyboards, Cameras, Mics, and all other peripherals.
Signal Support Systems Specialist
US Army National Guard
Omaha, NE
08.2019 - 08.2025
- I maintain the US Army's radio and computer infrastructure.
- I regularly set up antennas and program radios to be able to communicate with fellow Soldiers.
- I set up computer systems so leadership can manage and view in real time where each Humvee and Soldier is.
- I have the ability to teach lower enlisted Soldiers how to correctly set up a radio and perform general troubleshooting on a computer.
Felid Technician
SAIC
Offutt AFB, NE
11.2021 - 11.2023
- Performed troubleshooting on network, hardware, and software issues to restore proper work flow.
- Had Admin Rights to be able to add and remove computers from the network and install Custom Eu Requested software once approved.
- Disassembled computer systems and server racks and repaired broken hardware.
- Ensured Instauration of system updates on all Offutt AFB NIPR Machines and
- Was part of the team that refreshed All Computers on base with new hardware.
- Supported VIP and standard users with in-person and remote technical assistance. I would regularly drive to a VIP user and resolve their ticket within an hour of them making it.
Operations Specialist
Red Berry Innovations
Springfield, NE
01.2020 - 08.2021
- Secret Clearance Operations.
- Onboarding/ HR responsibilities.
- IT/ Cyber Security Intern.
Education
Security+
CompTIA
05-2022
Skills
- I can troubleshoot and repair any computer or network system
- The ability to repair soldered chips on mother boards
- Intermediate Cyber Security Knowledge
- Advanced Customer Support Skill
- Advanced Knowledge with Network and Desktop Troubleshooting process
- Active secret clearance
Certification
- CompTIA security +
Affiliations
- I Usually Try and volunteer at a food bank once every month, I plan to volunteer at Feeding Washington.
- I serve our county proudly and am prepared to defend out country at anytime needed.
References
References available upon request.
Timeline
Senior Computer Systems Technician
Insight Global
07.2024 - Current
Felid Technician
SAIC
11.2021 - 11.2023
Operations Specialist
Red Berry Innovations
01.2020 - 08.2021
Signal Support Systems Specialist
US Army National Guard
08.2019 - 08.2025
Security+
CompTIA