William Hoxter
Apollo Beach,FL
Summary
I am a proven Cook Trainer and Customer Service Representative with a track record of enhancing food quality and customer satisfaction at McDonald's. Also a Customer Service professional with knowledge of service delivery and proven multitasking abilities from Publix. Currently searching for employment as a college student.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cook Trainer
McDonald's
01.2023 - Current
- Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
- Cooked same meals over and over during shifts with exact quality results.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.
Customer Service Representative
Publix
06.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Tallahasse Community College
Tallahassee, FL05.2028
Skills
- Customer Service
- Workplace Safety
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Kitchen Management
- Cooking techniques
Affiliations
- 5000 Role Models
- FBLA
Certification
Project Management, Windows OS Fundamentals, MTA Mobility and Device Fundamentals, Network Security
Timeline
Cook Trainer
McDonald's
01.2023 - Current
Customer Service Representative
Publix
06.2021 - 09.2022
High School Diploma -
Tallahasse Community College
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