William Anthony Imparato Jr
Mesa,AZ
Summary
Dynamic professional with experience at Amazon and a proven track record in inventory management and compliance. Skilled in problem-solving and detail-oriented tasks, I excel at identifying risks and ensuring accuracy. My hard work and customer service expertise foster positive relationships, driving satisfaction and loyalty in fast-paced environments.
Overview
7
7
years of professional experience
1999
1999
years of post-secondary education
Work History
ICQA Associate
Amazon
10.2023 - Current
- Communicated with management about potential inventory risks to fulfill orders on time.
- Ensured compliance with regulatory requirements through diligent record-keeping and timely reporting of any concerns or discrepancies.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Maintained a high level of attention to detail, ensuring thoroughness and accuracy in all aspects of the ICQA role.
- Performed data entry and completed proper paperwork.
Call Center Manager
Sunshine Acers
01.2020 - 04.2022
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Evaluated data to identify trends and determine customer service needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Agent
Hyundai
01.2018 - 04.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Bachelor Of Arts - Spanish Language And Literature
Arizona State University
Tempe, AZGoogle Data Analytics Program - Data Analysis
Merit America
Virtual Skills
Legal Ability to work in United States of America and Costa Rica
Problem solving
Detailed oriented
Hard working
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ICQA Associate
Amazon
10.2023 - Current
Call Center Manager
Sunshine Acers
01.2020 - 04.2022
Customer Service Agent
Hyundai
01.2018 - 04.2019
Bachelor Of Arts - Spanish Language And Literature
Arizona State University
Google Data Analytics Program - Data Analysis
Merit America