William Ivey
Willingboro,NJ
Summary
Dynamic professional with experience leading teams and managing customer service operations in fast-paced retail environments. Proven track record of increasing employee engagement, driving sales growth, and ensuring superior service. Skilled in managing inventory, training and developing staff, and building strategies to improve operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Class I Police Officer
Ocean City Police Department
05.2024 - Current
- Answered emergency calls and analyzed situations, responding quickly to prevent injury or loss of life
- Responded to crimes in progress according to established procedures to effectively de-escalate situation
- Utilized problem solving skills to effectively resolve conflicts between citizens or groups
- Developed strong relationships with community members through proactive policing initiatives
Security Officer
Rutgers University Police Department
11.2023 - 05.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
Frontend Coach
Walmart
03.2023 - 11.2023
- Trained and mentored hourly supervisors in successful strategies to achieve front-end operational goals .
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Analyzed business needs and developed appropriate solutions based on those requirements.
Frontend Team Lead
Walmart
06.2022 - 03.2023
- Resolved customer issues related to front end functionality in a timely manner.
- Trained and mentored team members to achieve front-end operational goals.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Assisted in overseeing accurate and efficient operation of cash registers.
- Planned, organized, and controlled operations of front-end area.
Security Officer
Robert Wood Johnson Barnabas Health
10.2022 - 06.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted patrols of key areas to spot and control security concerns. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security
Education
Criminal Justice -
Northampton Community College
Bethlehem, PASkills
- Adaptable
- Training and Mentoring
- Detail Oriented
Timeline
Class I Police Officer
Ocean City Police Department
05.2024 - Current
Security Officer
Rutgers University Police Department
11.2023 - 05.2024
Frontend Coach
Walmart
03.2023 - 11.2023
Security Officer
Robert Wood Johnson Barnabas Health
10.2022 - 06.2023
Frontend Team Lead
Walmart
06.2022 - 03.2023
Criminal Justice -
Northampton Community College
Similar Profiles
Shane RaunerShane Rauner
Patrolman at Ocean City Police DepartmentPatrolman at Ocean City Police Department
Corwin VincentCorwin Vincent
Police Officer at Ocean City Police DepartmentPolice Officer at Ocean City Police Department
Timothy ChaykoskyTimothy Chaykosky
Police Officer at Ocean City Maryland Police DepartmentPolice Officer at Ocean City Maryland Police Department