William James
Centerville ,GA
Summary
Driven to exceed expectations, I leveraged my expertise in operations management and customer relations at Mavis Tire, fostering a culture of excellence that significantly improved customer satisfaction. My strategic planning skills and ability to motivate teams have been pivotal in driving sales growth and enhancing service quality, positioning me as a key asset in any customer-focused role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Mavis Tire
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Parts Specialist
O'Reilly's Auto Parts
02.2021 - 03.2024
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Education
Associate Degree - Aircraft Structural Engineering
Louisiana State University
Baton Rouge, LA05.1995
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Task Delegation
Workload Management
Employee Scheduling
Operations Management
Customer rapport
Sales Strategies
Compliance understanding
Strategic Planning
Sales Growth
Timeline
Assistant Manager
Mavis Tire
04.2024 - Current
Parts Specialist
O'Reilly's Auto Parts
02.2021 - 03.2024
Associate Degree - Aircraft Structural Engineering
Louisiana State University