William Janke
ARBOR VITAE
Summary
Seasoned Network Technician. Hard working and dependable. Enjoy interactions with Staff, vendors and end users. I know where to look for answers and assistance when needed. Find technical support and networking enjoyable and learn new things on almost a daily basis. This all comes through when working with a good team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technology Service Center
Northwestern Mutual
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Outstanding customer service and empathy skills.
- Ability to troubleshoot many different applications.
Network Technician Tier 2
Allbridge
01.2007 - 12.2019
- - Supporting wireless and wired network technologies including configuration of modems, routers, switches, servers and wireless access points.
- - Coordinating with internet service providers troubleshooting network connectivity, outages, latency, configuration needs.
- - Working with hotel IT/staff in resolving network issues including outages, down equipment, upgrading firmware and bandwidth requirements.
- - Supporting end users on resolving connectivity issues including TCP/IP configuration, VPN, firewall, email and web browser settings.
- - Troubleshooting connectivity issues with hand held devices, phones, iOS, android devices, tablets and laptops in a network environment.
- - Configurating conference setups, connectivity issues and vlan requirements for special needs.
- - Training new employees to succeed and enjoy analyst/tier 1 positions
Education
Some College (No Degree) - Microsoft IT Training
PC Productivity, Inc.
Brookfield, WISkills
- - Great customer service skills
- - Network configuration and support
- - Knowledge of many network related software applications
- - Heavy use of HP switches and Ruckus wireless controllers/access points
- - Mobile technologies and services
- - Vendor contracts and relationships
- - Practice Empathy on a daily basis
- - Ability to troubleshoot many different software applications
Certification
- - Microsoft Certified Professional MCP
- - Customer Support Specialist CSS
- - Help Desk Analyst
- - SmartZone SE & Partner Assessment Accreditation
Timeline
Technology Service Center
Northwestern Mutual
04.2020 - Current
Network Technician Tier 2
Allbridge
01.2007 - 12.2019
Some College (No Degree) - Microsoft IT Training
PC Productivity, Inc.
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