Summary
Overview
Work History
Education
Skills
References
Timeline
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William Jeffs

Midvale,UT

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Working on a degree in the Information Systems field.

A friendly individual that enjoys a pleasant workplace environment and bonds well with coworkers that come from all walks of life.

Overview

6
6
years of professional experience

Work History

Quality Assurance Specialist

Agent Boost Mobile
10.2023 - 02.2024
  • Monitoring calls of agents for compliance and overall quality.
  • Generating Assessment Reports for Supervisors.
  • Providing Constructive feedback to agents to improve sales performance.
  • Generating case studies from Top Performing agents to disperse best practices amongst the sales teams.

Foreman

Big Rock Premium Landscaping
06.2022 - 10.2023
  • Working with and directing up to 5 other individuals on site to meet timelines
  • Types of work include: Operating heavy machinery such as excavators and bobcat tractors, using corded and battery power tools, PVC plumbing as well as placing larger trees and smaller plants
  • Transporting materials: pavers, plants, trees and concrete
  • Communicating effectively with subordinates and Project Managers about work planned and completed
  • Scheduling work through excel and documenting work completed on Buildertrend and Busybusy
  • Meeting with clients to offer professional opinions on what is realistic with appearance, what is possible physically and honest timelines.

Corporal / Sentinel

United States Army
09.2017 - 01.2022
  • Protecting the Tomb as an active, ceremonial guard for 30 minute shifts during summer and 60 minute shifts during winter
  • Relieving and posting new guards as a Supervisor
  • Leading and supervising uniform, ceremony, and memorization training of candidates
  • Successfully mentored 12 individuals from entry to the organization, to passing their final badge certification test
  • Operating as a Subject Matter Expert for up to four individuals at a time, to enforce adherence to the highest uniform and conduct standards
  • Coached four Supervisors as a subordinate on their roles and responsibilities
  • Briefing public groups, foreign dignitaries and heads of state on the history of the Unknowns, the Tomb and Arlington National Cemetery.

Education

COMPUTER NETWORKING -

GOOGLE CERTIFICATE
02.2023

SQL INTRODUCTION AND INTERMEDIATE -

DATACAMP COURSE
02.2023

IT SUPPORT FUNDAMENTALS -

GOOGLE CERTIFICATE
12.2022

Highschool Diploma -

Entrada Highschool
Sandy, UT
05.2017

Skills

  • Personal Development Leader
  • Time Management
  • Attention to Detail
  • Public Speaking
  • Equipment Maintenance
  • Critical Thinker
  • Active Listener
  • Task Prioritization
  • Talent Manager
  • Conflict Resolver
  • Expert Communication

References

  • Andrew Katz, Platoon Leader, (410) 258-5094, Apkatz330@gmail.com
  • Chelsea Porterfield, Platoon Sergeant, (417) 650-7270, Chelsea.a.Porterfield@gmail.com
  • Alexander Deal, Squad Leader, (706) 763-8669, Alexander.m.deal@gmail.com

Timeline

Quality Assurance Specialist

Agent Boost Mobile
10.2023 - 02.2024

Foreman

Big Rock Premium Landscaping
06.2022 - 10.2023

Corporal / Sentinel

United States Army
09.2017 - 01.2022

COMPUTER NETWORKING -

GOOGLE CERTIFICATE

SQL INTRODUCTION AND INTERMEDIATE -

DATACAMP COURSE

IT SUPPORT FUNDAMENTALS -

GOOGLE CERTIFICATE

Highschool Diploma -

Entrada Highschool

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William Jeffs