LAURA DURFEY
Eagle Mountain,UT
Summary
Highly organized and detail-oriented Quality Assurance Specialist with success in prioritization and multitasking. Previous retail and customer service experience with solid foundation in retail sales. Previous skills in processing transactions, handling cash, using registers and arranging merchandise. Reliable, results-driven, with excellent communication and problem solving skills
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
Sun Run
10.2020 - 08.2024
- Perform internal audits against quality and accuracy expectations, identifying errors and resolving them when possible
- Assist in managing team inbox, answering questions and resolving issues
- Train and mentor new and current team members to fulfill various roles.
- Run weekly audit report and assign to team members
- Complete deviation forms and follow up with various departments to ensure corrected documentation is uploaded in a timely manner
Interconnection Representative/Team Lead
Vivint Solar
03.2017 - 10.2020
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Investigated and resolved customer escalations calmly and efficiently
- Take calls and answer emails from sales reps and other departments answering any questions regarding account progression and utility approval.
Administrative Assistant
Utah National Guard
01.2016 - 02.2017
- Designed detailed electronic file systems and maintained electronic and paper files
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed daily office operations and maintenance of equipment
- Opened and properly distributed incoming mail
- Ordered and distributed office supplies while adhering to a fixed office budget
Teacher's Assistant
Dan Peterson School
01.2015 - 01.2016
- Interacted physically and verbally with students throughout each day.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classroom and outdoors activities to promote student safety.
Retail Associate
All About Fuel & Food
08.2013 - 08.2014
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
Education
Associate of Science - Occupational Therapy Assistant
Salt Lake Community College
Salt Lake City, UT05.2026
Skills
- Excellent communication skills
- Ability to remain calm and optimistic in stressful situations
- POS system operations
- Problem-solving
- Reliability and punctuality
- Dedicated team player and leader
- Self-motivated
- Ability to grasp new concepts quickly
- Customer service
Timeline
Quality Assurance Specialist
Sun Run
10.2020 - 08.2024
Interconnection Representative/Team Lead
Vivint Solar
03.2017 - 10.2020
Administrative Assistant
Utah National Guard
01.2016 - 02.2017
Teacher's Assistant
Dan Peterson School
01.2015 - 01.2016
Retail Associate
All About Fuel & Food
08.2013 - 08.2014
Associate of Science - Occupational Therapy Assistant
Salt Lake Community College
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