William Jensen
Sierra Vista ,Arizona
Summary
Accomplished Team Lead at Communications Security Logistics Activity, adept in performance monitoring and influencing skills, streamlined operations and enhanced team motivation. Spearheaded innovative logistics solutions, achieving significant improvements in workflow and customer satisfaction. Expert in technology integration and employee engagement, consistently recognized for outstanding leadership and operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Lead, COMSEC Loan Team
Communications Security Logistics Activity
07.2017 - Current
- Acted as Army KMI and Simple Key Loader Help Desk Team Lead.
- Acted as KMI Logistics Management Team Lead.
- Team Lead for the Army COMSEC Loan program.
- Trained new team members by relaying information on organization procedures and safety requirements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Generated Fielding and Life Cycle Sustainment plans for the Key Management Infrastructure (KMI) program.
- Provided Integrated Logistics Support for the KMI program.
- Designed Maintenance planning for KMI.
Logistics Management Specialist
Communication Security Logistics Activity
06.2009 - 07.2017
- Streamlined logistics processes by implementing efficient inventory management systems.
- Monitored industry trends and advancements in technology, making recommendations for adoption within the company''s logistics operations when applicable.
- Established strong working relationships with vendors, fostering a collaborative approach to supply chain management.
- Collaborated with other departments to integrate their needs into logistics planning and execution processes seamlessly.
- Managed cross-functional teams in the development of innovative solutions for complex logistical challenges.
- Analyzed data from multiple sources to identify trends and opportunities for optimization in the supply chain process.
- Evaluated existing logistics infrastructure, recommending upgrades or replacements as necessary for increased efficiency.
- Championed sustainability initiatives within the logistics department, reducing environmental impact through strategic process and resource management.
- Created reports to provide insights into logistics operations and performance.
Information Technology Field Engineer
New Mexico Technology
06.2007 - 06.2009
- Monitored network installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
- Applied expertise in comprehensive root cause failure analysis.
- Streamlined communication between team members, resulting in improved collaboration and faster problem resolution.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
Supervisor of Field Artillery
Department of the Army
06.1999 - 10.2005
- Optimized equipment maintenance schedules, contributing to increased equipment lifespan and reduced downtime during missions.
- Conducted regular evaluations of team members, recognizing top performers and identifying areas for skill development.
- Ensured mission readiness by conducting thorough pre-deployment checks on personnel and equipment, maintaining a high level of preparedness at all times.
- Championed innovative solutions to complex problems encountered during missions, resulting in successful outcomes despite challenging circumstances.
- Facilitated cross-training among personnel, enhancing overall unit flexibility and adaptability during field artillery operations.
Education
Associate of Applied Science - Welding
Cochise College
Douglas, AZ05-2019
Skills
- Performance monitoring
- Complaint resolution
- Trend tracking
- Influencing skills
- Employee engagement
- Work assignment delegation
- Team motivation
- Daily workflow improvement
Accomplishments
- Supervised team of 22 staff members.
- Served on multi-service committees, working groups and conferences to identify and resolve program issues.
- Extensive technical background ranging from network design, assembling components such as switches, electrical controls, and junction boxes, installing and repairing fiber optics, to troubleshooting circuitry down to component level
- Fort Huachuca Civilian of the Month (August 2014)
- Fort Huachuca Civilian of the Quarter (3rd QTR 2020)
- Bronze Star (04/10/2004)
- Purple Heart (09/12/2003)
Certification
- Certified Acquisition Professional Life Cycle Logistics Level III Defense Acquisition University (Jan 2011)
- Certified COMSEC Professional-Standardized COMSEC Custodian Course (July 2011)-Local COMSEC Management Software (Feb 2010)-Key Management Infrastructure Client Node Train-the-Trainer (Nov 2014)
- Intermediate CES (Aug 2014)
- Acquisition Professional, Defense Acquisition University (Jan 2011)
Timeline
Team Lead, COMSEC Loan Team
Communications Security Logistics Activity
07.2017 - Current
Logistics Management Specialist
Communication Security Logistics Activity
06.2009 - 07.2017
Information Technology Field Engineer
New Mexico Technology
06.2007 - 06.2009
Supervisor of Field Artillery
Department of the Army
06.1999 - 10.2005
Associate of Applied Science - Welding
Cochise College
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