William Johnson
ONALASKA
Summary
A dynamic Sales Associate with a proven track record at Quality Marine Power Sports, I excel in customer service and problem-solving, ensuring high customer retention rates. Skilled in multitasking and teamwork, I adeptly manage high-stress situations, fostering positive customer relationships and driving sales through strategic merchandise promotion.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate Manager
Quality Marine Power Sports
01.2014 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Belford College
11-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Accomplishments
- Business Development - Initiated two key partnerships which resulted in 30% revenue growth.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Resolved product issue through consumer testing.
- Awarded “Employee of the Month” in 2021 2022 2023 2025.
- Brought in HUNDERS OF NEW new customers.
Certification
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
- Yamaha sales and service award's in training 2014- 2025
- Polaris sales and service award's in training 2014 -2025
- Mercury Marine sale and service award's 2014-2025
- Tracker Marine Group sales and service award's 2014-2025
TOPS SALES IN TEXAS 2023
In 2023 I was recognized as the top salesman in Texas where I had 320 units for the year and also tops for the month of Feb. won a Polairs Product
Languages
Spanish
Limited Working
Timeline
Sales Associate Manager
Quality Marine Power Sports
01.2014 - Current
- Advanced Customer Service and Sales Certification - National Retail Federation (NRF).
- Yamaha sales and service award's in training 2014- 2025
- Polaris sales and service award's in training 2014 -2025
- Mercury Marine sale and service award's 2014-2025
- Tracker Marine Group sales and service award's 2014-2025
High School Diploma -
Belford College
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