William Johnson
Moundville
Summary
Experienced in digital equipment servicing, fiber optic installation, and telecommunications splicing. Proven ability in network troubleshooting and 911 systems implementation, ensuring reliable solutions for diverse telecommunications needs. Results-driven telecommunications professional specializing in digital equipment servicing and fiber optic installations. Demonstrated success in troubleshooting network issues and implementing 911 systems, contributing to enhanced service reliability and customer satisfaction. Dedicated technician with a focus on delivering robust telecommunications solutions. Skilled in customer relationship management and network troubleshooting, consistently driving improvements in service delivery and operational efficiency.
Overview
25
25
years of professional experience
Work History
Digital Technician
AT&T
Tuscaloosa
10.2009 - Current
- Set up and serviced digital equipment for telecommunications and data services.
- Installed fiber optic drops and conducted splicing operations
- Implemented and serviced 911 equipment at PSAPs.
Outside Plant Technician
AT&T
Demopolis
08.2004 - 10.2009
- Installed and maintained fiber optic and copper cabling systems.
- Performed pole transfers of fiber and copper cabling.
Service Technician
BellSouth Telecommunications
Tuscaloosa
03.2000 - 08.2004
- Implemented and sustained telecommunications solutions for residences and businesses.
- Set up and serviced high-speed internet solutions for residential and business clients
Education
High School Diploma -
Greensboro Public School West
Greensboro, AL05-1994
Skills
- Digital equipment servicing
- Fiber optic installation
- Telecommunications splicing
- Network troubleshooting
- 911 systems implementation
- Customer relationship management
- Equipment maintenance
- Problem solving
- Troubleshooting skills
- Components and parts replacement
- Preventive Maintenance
Timeline
Digital Technician
AT&T
10.2009 - Current
Outside Plant Technician
AT&T
08.2004 - 10.2009
Service Technician
BellSouth Telecommunications
03.2000 - 08.2004
High School Diploma -
Greensboro Public School West
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