William Johnson
Mebane,NC
Summary
Dynamic and results-driven professional with extensive experience at Restaurants, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and resolve issues effectively. Skilled in cash handling and maintaining workplace safety, consistently fostering a positive environment that promotes collaboration and achievement. Also I am accelerated when it comes to my warehouse experience. I am able to lift over 50 pounds constantly throughout my shift. Working in warehouses has also helped me to become fast paced in any work environment.
Overview
10
10
years of professional experience
Work History
Team Member
Wendys Fast Food
Mebane, NC
11.2022 - 01.2025
- Trained new team members on operational procedures and safety protocols.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
Warehouse Worker
Precision Staffing Services
Burlington, NC
02.2020 - 08.2023
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Loaded and unloaded shipments, ensuring proper handling of goods.
- Assisted in organizing storage spaces for optimal retrieval efficiency.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
General Laborer
Reserves Network
Greensboro, NC
10.2019 - 04.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
Assistant Manager
Dennys Restaurant
Youngstown, OH
07.2018 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
General Laborer
Area Temps
Cleveland, OH
05.2016 - 10.2019
- Operated hand tools and machinery to complete tasks efficiently.
- Maintained clean and organized work environment for safety compliance.
- Assisted team members with loading and unloading materials as needed.
- Followed safety protocols to minimize risks and accidents on site.
Assistant Manager
Dominos Pizza Inc.
Cleveland, OH
05.2015 - 10.2019
- Supported daily operations by managing staff schedules and ensuring adequate staffing levels.
- Assisted in training new team members on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Implemented process improvements that enhanced efficiency in food preparation and order fulfillment.
- Resolved customer complaints promptly, promoting satisfaction through effective communication and problem-solving skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Collingwood High School
Cleveland, OH05.2013
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Cash handling
- Following instructions
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
- Equipment operation
- Equipment maintenance
- Chemical handling
Timeline
Team Member
Wendys Fast Food
11.2022 - 01.2025
Warehouse Worker
Precision Staffing Services
02.2020 - 08.2023
General Laborer
Reserves Network
10.2019 - 04.2022
Assistant Manager
Dennys Restaurant
07.2018 - 10.2019
General Laborer
Area Temps
05.2016 - 10.2019
Assistant Manager
Dominos Pizza Inc.
05.2015 - 10.2019
High School Diploma -
Collingwood High School