William Jones
Raleigh,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Integrity is everything to me, there isn't a way to be successful without it.
Overview
5
5
years of professional experience
Work History
General Manager
LA Fitness International
08.2023 - Current
- Managed over 50 outbound calls per day. This included inviting new prospects into the gym or checking in on current members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Fitness Director
LA Fitness International
05.2023 - 07.2023
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Consistently grew club grade for customer satisfaction and club cleanliness by 1% every single month.
General Manager
Fit4Life
09.2022 - 04.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager
Fit4life
08.2019 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew personal training and membership draft by 5% consistently every month.
Fitness Consultant
Fit4Life
02.2019 - 08.2019
- Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
- Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
- Prepared and inspected course equipment to verify safety and cleanliness before classes.
- Provided client assessments to assess health goals.
- Increased sales by 10% personally
Education
High School Diploma -
West Johnston High School
Benson, NC06.2012
Skills
- Coaching and Mentoring
- Multitasking and Time Management
- Meticulous
- Customer Service Focused
- Employee Scheduling
- Sales Team Development
- Sales Activities
- Market Growth
- Client Account Management
- Sales Expertise
- Sales Presentation
- CRM Software
Accomplishments
- Named Manager of the Year in 2022 for Fit4life.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Drove record-high sales that elevated the store's ranking in the company from #16 to #3 for Fit4life.
- Currently maintain an average of a 4.9 Google review for LA Fitness International in Raleigh.
- Currently ranked number 5 for overall cleanliness and customer satisfaction out of 800 LA Fitness Club's nationwide.
Reading
Atomic Habitats
Leadership Strategy and Tactics
The Sale
The Compound Effect
Fanatical Prospecting
Raving Fans
The Dichotomy of Leadership
Timeline
General Manager
LA Fitness International
08.2023 - Current
Fitness Director
LA Fitness International
05.2023 - 07.2023
General Manager
Fit4Life
09.2022 - 04.2023
Sales Manager
Fit4life
08.2019 - 09.2022
Fitness Consultant
Fit4Life
02.2019 - 08.2019
High School Diploma -
West Johnston High School
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