William Jones
Mobile,AL
Summary
Results-driven leader with extensive experience in the restaurant industry. Skilled in collaboration, critical thinking, and implementing training programs. Committed to driving operational efficiency and improving guest satisfaction through strategic marketing initiatives.
Overview
9
9
years of professional experience
Work History
Chief Operating Officer & Partner
Deep Roots Restaurant Group
Fairhope, Alabama
01.2025 - Current
- Directed daily operations across multiple restaurant locations for optimized service standards, financial goals, and guest engagement.
- Oversaw budgeting processes to manage operational costs effectively across all locations.
- Implemented staff training programs to elevate customer service and streamline operational efficiency, resulting in improved guest satisfaction.
- Analyzed operational data to identify areas for improvement in workflow and productivity.
- Coordinated marketing initiatives to enhance brand visibility and attract new customers, contributing to increased foot traffic.
- Fostered positive work environment through teamwork and effective communication, improving staff morale and retention.
- Managed vendor relationships to ensure quality supplies and timely deliveries.
- Lead the team to receive the following awards and nominations:
- Tales of the Cocktails: Best U.S. Restaurant Cocktail Program 2026
General Manager & Wine Director
The Hope Farm
Fairhope, AL
03.2020 - 01.2025
- Managed daily operations, ensuring seamless execution of community programs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed training programs for new employees to enhance skill sets.
- Led team meetings to promote collaboration and address operational challenges.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Fostered partnerships with community organizations, expanding outreach and engagement.
- Lead the team to receive the following awards and nominations:
- James Beard Foundation: Outstanding Wine & Other Beverage Program 2024
- Tales of the Cocktails: Best U.S. Restaurant Cocktail Program in 2023
Beverage Director
Southern National
Mobile, AL
01.2017 - 03.2020
- Developed beverage menus that significantly elevated guest experience at Southern National.
- Managed inventory levels to ensure product availability and quality standards.
- Trained staff on beverage preparation and customer service techniques.
- Established strategic vendor relationships to secure high-quality ingredients and supplies.
- Conducted regular tastings to ensure consistency and uphold flavor profile standards.
- Collaborated with chefs to create complementary drink pairings for menu items.
- Oversaw compliance with health and safety regulations in beverage service areas.
- Implemented cost control measures to optimize beverage program profitability.
Education
Psychology
University of West Alabama
Livingston, ALSkills
- Strategic planning
- Operational management
- Budgeting
- Vendor management
- Performance optimization
- Team leadership
- Problem solving
- Critical thinking
- Analytical
- Collaboration
Timeline
Chief Operating Officer & Partner
Deep Roots Restaurant Group
01.2025 - Current
General Manager & Wine Director
The Hope Farm
03.2020 - 01.2025
Beverage Director
Southern National
01.2017 - 03.2020
Psychology
University of West Alabama