Dependable professional, flexible and fast learning while always looking for a new challenge. Learns new processes and always assists team members. Quickly and smoothly resolves conflicts to maintain reputation for excellence.
Overview
7
7
years of professional experience
Work History
Overnight Valet
Propark Mobility
Denver, CO
01.2024 - Current
Assisted customers with their luggage to and from their vehicles.
Greeted customers and opened doors for them upon arrival.
Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
Performed daily vehicle inspections prior to driving or providing service for customers.
Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
Ensured payment was collected from customers before returning keys or releasing vehicles.
Responded promptly to customer inquiries regarding directions, events, restaurants.
Bell Attendant
The Thompson Hotel & Conference Centre
Denver, CO
11.2023 - Current
Greeted guests with a friendly and welcoming attitude.
Informed guests of hotel amenities, services and attractions in the local area.
Assisted guests with luggage storage and retrieval.
Maintained cleanliness of lobby area, including furniture and fixtures.
Worked closely with other departments within the hotel to ensure smooth operations.
Guest Service Representative
The Ritz-Carlton
Vail, CO
11.2022 - Current
Valet and Bell service as well as lateral service between departments
All guest facing roles where I provided the highest quality of service to guests possible, being able to handle tough situations with unhappy guests and work with team members to create the best experience for customers.
Provided assistance to guests throughout their stay.
Greeted guests and provided information regarding hotel services, amenities, and local attractions.
Resolved guest complaints in a professional manner.
Assisted with luggage storage upon request.
Ensured compliance with hotel policies and procedures.
Provided guidance to new team members on how to perform tasks correctly.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Landscaper
Alpine Design and Horticulture
Edwards, CO
06.2022 - 10.2022
Landscaping and irrigation work, speaking with homeowners to make sure certain projects are done to their satisfaction
Administrative Assistant
Locomotive Service, Inc.
Eagle, CO
02.2022 - 06.2022
I assist upper management with online work primarily to do with hiring new team members for job locations and keeping the job advertising constant
Meat Wrapper
Costco Wholesale
Fort Myers, FL
06.2021 - 09.2021
I cleaned the whole meat cutting room every day, restocked, packaged meat, washed dishes, sanitized everything, garbage disposal, some customer service interactions
Little Caesars Crew Member
Little Caesars
Colorado Springs, CO
12.2019 - 05.2020
I washed dishes and cleaned, did food prep and boxed pizzas, some cashiering
John Garth, General Manager - Ritz Carlton Club & Residences Vail, (303) 521-3525
Indeed Skill Assessments
Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
Customer focus & orientation, Proficient, 07/01/23, Responding to customer situations with sensitivity
Front desk agent (hotel), Proficient, 07/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
Work motivation, Proficient, 06/01/23, Level of motivation and discipline applied toward work
Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
Medical terminology, Proficient, 05/01/22, Understanding and using medical terminology
Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Customer service, Proficient, 07/01/23, Identifying and resolving common customer issues
Mechanical knowledge, Proficient, 05/01/22, Understanding and applying mechanical concepts and processes
Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
Management & leadership skills: Planning & execution, Proficient, 07/01/23, Planning and managing resources to accomplish organizational goals
Delivery driver, Proficient, 09/01/22, Interpreting instructions or signs and solving problems
Verbal communication, Proficient, 07/01/23, Speaking clearly, correctly, and concisely