Summary
Overview
Work History
Education
Skills
Additional Information - References
Indeed Skill Assessments
Affiliations
Languages
References
Timeline
Generic

William Jordet

Denver,CO

Summary

Dependable professional, flexible and fast learning while always looking for a new challenge. Learns new processes and always assists team members. Quickly and smoothly resolves conflicts to maintain reputation for excellence.

Overview

7
7
years of professional experience

Work History

Overnight Valet

Propark Mobility
Denver, CO
01.2024 - Current
  • Assisted customers with their luggage to and from their vehicles.
  • Greeted customers and opened doors for them upon arrival.
  • Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
  • Performed daily vehicle inspections prior to driving or providing service for customers.
  • Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
  • Ensured payment was collected from customers before returning keys or releasing vehicles.
  • Responded promptly to customer inquiries regarding directions, events, restaurants.

Bell Attendant

The Thompson Hotel & Conference Centre
Denver, CO
11.2023 - Current
  • Greeted guests with a friendly and welcoming attitude.
  • Informed guests of hotel amenities, services and attractions in the local area.
  • Assisted guests with luggage storage and retrieval.
  • Maintained cleanliness of lobby area, including furniture and fixtures.
  • Worked closely with other departments within the hotel to ensure smooth operations.

Guest Service Representative

The Ritz-Carlton
Vail, CO
11.2022 - Current
  • Valet and Bell service as well as lateral service between departments
  • All guest facing roles where I provided the highest quality of service to guests possible, being able to handle tough situations with unhappy guests and work with team members to create the best experience for customers.
  • Provided assistance to guests throughout their stay.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Resolved guest complaints in a professional manner.
  • Assisted with luggage storage upon request.
  • Ensured compliance with hotel policies and procedures.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Landscaper

Alpine Design and Horticulture
Edwards, CO
06.2022 - 10.2022
  • Landscaping and irrigation work, speaking with homeowners to make sure certain projects are done to their satisfaction

Administrative Assistant

Locomotive Service, Inc.
Eagle, CO
02.2022 - 06.2022
  • I assist upper management with online work primarily to do with hiring new team members for job locations and keeping the job advertising constant

Meat Wrapper

Costco Wholesale
Fort Myers, FL
06.2021 - 09.2021
  • I cleaned the whole meat cutting room every day, restocked, packaged meat, washed dishes, sanitized everything, garbage disposal, some customer service interactions

Little Caesars Crew Member

Little Caesars
Colorado Springs, CO
12.2019 - 05.2020
  • I washed dishes and cleaned, did food prep and boxed pizzas, some cashiering

General Laborer

Innovative Custom Homes
Maple Grove, MN
06.2017 - 08.2017
  • Landscaping and house remodeling

Education

High school diploma -

Cheyenne Mountain High School
05.2020

Some College (No Degree) - History

Colorado Mountain College

Skills

  • Microsoft Excel
  • Customer service
  • Cleaning Experience
  • Microsoft Outlook
  • Microsoft Word
  • Lawn Care
  • Gardening
  • Remodeling
  • Guest services
  • Hospitality
  • Horticulture
  • Luggage Loading
  • Cash Handling
  • Problem-Solving
  • Team Collaboration
  • Guest Flow Management
  • Guest Assistance

Additional Information - References

  • Nathan Haag, Guest Operations Manager - Ritz Carlton Club & Residences Vail, (970) 376-3208
  • John Garth, General Manager - Ritz Carlton Club & Residences Vail, (303) 521-3525

Indeed Skill Assessments

  • Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
  • Customer focus & orientation, Proficient, 07/01/23, Responding to customer situations with sensitivity
  • Front desk agent (hotel), Proficient, 07/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
  • Work motivation, Proficient, 06/01/23, Level of motivation and discipline applied toward work
  • Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
  • Medical terminology, Proficient, 05/01/22, Understanding and using medical terminology
  • Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Customer service, Proficient, 07/01/23, Identifying and resolving common customer issues
  • Mechanical knowledge, Proficient, 05/01/22, Understanding and applying mechanical concepts and processes
  • Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Management & leadership skills: Planning & execution, Proficient, 07/01/23, Planning and managing resources to accomplish organizational goals
  • Delivery driver, Proficient, 09/01/22, Interpreting instructions or signs and solving problems
  • Verbal communication, Proficient, 07/01/23, Speaking clearly, correctly, and concisely

Affiliations

  • Fly Fishing
  • Backpacking
  • Sketching

Languages

German
Limited

References

References available upon request.

Timeline

Overnight Valet

Propark Mobility
01.2024 - Current

Bell Attendant

The Thompson Hotel & Conference Centre
11.2023 - Current

Guest Service Representative

The Ritz-Carlton
11.2022 - Current

Landscaper

Alpine Design and Horticulture
06.2022 - 10.2022

Administrative Assistant

Locomotive Service, Inc.
02.2022 - 06.2022

Meat Wrapper

Costco Wholesale
06.2021 - 09.2021

Little Caesars Crew Member

Little Caesars
12.2019 - 05.2020

General Laborer

Innovative Custom Homes
06.2017 - 08.2017

High school diploma -

Cheyenne Mountain High School

Some College (No Degree) - History

Colorado Mountain College
William Jordet