William Kasbohm
Spring,TX
Summary
Dynamic operations manager with a proven track record at Spring Klein Car Care, excelling in customer relations and cost reduction. Skilled in fostering teamwork and collaboration, I enhanced service delivery and resolved conflicts, driving a 20% increase in customer satisfaction. Committed to continuous improvement and effective communication, I thrive in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Manager/Owner
Spring Klein Car Care
Spring, TX
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Body Shop Assistant
Accelerated Paint & Body
Spring, TX
01.2019 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
- Demonstrated strong problem-solving skills in identifying issues with repair processes and developing effective solutions quickly.
- Expedited repair processes by coordinating parts orders and deliveries with suppliers as needed.
- Collaborated effectively with colleagues across different departments, fostering a positive team atmosphere conducive to productivity.
- Assisted in driving revenue growth through upselling additional services where appropriate during customer interactions.
- Contributed to a safe working environment by adhering to safety guidelines and reporting potential hazards promptly.
- Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.
- Promoted company reputation by delivering exceptional service both in-person and over the phone when interacting with customers or insurance representatives.
- Replaced and repaired vehicle parts according to work order instructions.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Prepared surfaces for priming, painting and refinishing.
- Installed interior and exterior trim, including moldings and emblems.
- Inspected completed repairs for accuracy, quality and safety.
Operations Supervisor
YC Fleet LLC
Houston, TX
09.2016 - 01.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Fleet Maintenance Supervisor
McCormick Fleet
Houston, TX
06.2015 - 09.2016
- Leveraged technology to automate record-keeping processes, increasing efficiency in tracking maintenance activities and expenses.
- Introduced environmentally friendly practices in fleet maintenance, promoting sustainability within the organization.
- Conducted regular performance evaluations, providing constructive feedback and coaching to drive employee growth.
- Maintained accurate documentation pertaining to fleet maintenance activities, ensuring compliance with both internal policies and external regulatory requirements.
- Improved fleet performance by implementing effective maintenance programs and schedules.
- Trained and supervised maintenance staff, creating a skilled team capable of addressing diverse fleet needs.
- Implemented preventive maintenance measures, reducing the frequency of costly breakdowns and unplanned repairs.
- Developed strong relationships with suppliers, negotiating favorable terms for cost-effective repairs.
- Optimized inventory management systems to ensure availability of essential parts without overstocking or waste.
- Collaborated with vendors for timely procurement of parts, ensuring minimal impact on operations.
Tow Truck Driver/Mechanic
VSE Corporation
Houston, TX
10.2013 - 06.2015
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Operated with safety and skill to avoid accidents and delays.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
Owner/Operator Truck Driver
Safety First Car Care
Houston, TX
12.2010 - 10.2013
- Managed day-to-day business operations.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Assistant Body Shop Manager
Chevy Customs
Houston, TX
12.2006 - 12.2010
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Built strong relationships with insurance companies, leading to faster claim processing and improved customer service.
- Streamlined workflows for increased productivity by implementing effective scheduling practices and resource allocation.
- Implemented process improvements that led to greater efficiency in repair turnaround times without sacrificing quality standards.
- Oversaw inventory management, guaranteeing adequate supplies of parts while minimizing waste and excess stock levels.
- Championed team engagement and morale through regular communication, recognition of achievements, and the organization of team-building events.
- Conducted thorough quality checks on completed repairs before delivery to ensure the highest level of workmanship was achieved consistently.
- Increased repeat business by cultivating a reputation for exceptional customer care within the local community.
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
- Reduced vehicle downtime with quick and accurate damage assessments, ensuring prompt repair processes.
Wrecker Driver
Gary Fruge Foreign Car Inc.
Houston, TX
07.1989 - 12.2006
- Utilized GPS technology to efficiently navigate routes and respond quickly to service calls within designated areas.
- Safely transported vehicles to designated locations using proper tie-down techniques, preventing further damage or loss during transit.
- Stayed up-to-date on local traffic laws and regulations, ensuring compliance during all wrecker operations.
- Contributed to the overall success of the company by remaining flexible and adaptable during periods of high call volume, extended shifts, or unexpected staffing issues.
- Maintained a clean and organized wrecker vehicle, contributing to a professional company image and efficient service delivery.
- Improved customer satisfaction by providing timely and efficient wrecker services for stranded motorists.
- Conducted regular maintenance checks on wrecker equipment, identifying potential issues before they became critical problems.
- Assisted in the recovery of vehicles involved in accidents, ensuring safe removal from roadways while minimizing additional damage.
- Collaborated with law enforcement agencies during accident scenes to facilitate smooth operations and support public safety efforts.
- Utilized strong multitasking abilities by juggling multiple service calls and navigating challenging schedules with minimal impact on job completion times.
- Coordinated effectively with dispatchers to prioritize service calls based on urgency and proximity, maximizing productivity throughout shifts.
- Demonstrated excellent problem-solving skills by assessing complex recovery situations and determining the best course of action under pressure.
- Built positive relationships with local repair shops through ongoing communication about vehicle drop-offs and pick-ups as needed.
- Kept management informed of any challenges or concerns related to daily operations, ensuring prompt resolution and continuous improvement efforts.
- Performed minor roadside repairs when possible, reducing tow costs for customers and expediting their return to travel.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Education
GED - General Studies
Lone Star College
Houston, TXSkills
- Customer relations
- Operations management
- Business analysis
- Marketing expertise
- Small business operations
- Verbal and written communication
- Relationship building
- Cost reduction
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Problem-solving abilities
Timeline
Manager/Owner
Spring Klein Car Care
12.2022 - Current
Body Shop Assistant
Accelerated Paint & Body
01.2019 - 12.2022
Operations Supervisor
YC Fleet LLC
09.2016 - 01.2019
Fleet Maintenance Supervisor
McCormick Fleet
06.2015 - 09.2016
Tow Truck Driver/Mechanic
VSE Corporation
10.2013 - 06.2015
Owner/Operator Truck Driver
Safety First Car Care
12.2010 - 10.2013
Assistant Body Shop Manager
Chevy Customs
12.2006 - 12.2010
Wrecker Driver
Gary Fruge Foreign Car Inc.
07.1989 - 12.2006
GED - General Studies
Lone Star College