William Kasecky
McDonald,PA
Summary
Proven track record in enhancing operations and customer satisfaction at Pepperoncinis, demonstrating exceptional hospitality service expertise and effective planning acrossdepartments. Skilled in food handling and teamwork, Significantly reduced customer complaints, boosting loyalty and customer retention. Excel in high-pressure environments, ensuring quality and efficiency.
Overview
18
18
years of professional experience
Work History
Carrier Service Representative
Hub Group
Robinson, PA
09.2018 - 03.2023
- In a fast-paced environment managed high-stress situations effectively.
- Maintained professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager
Pepperoncinis
Oakdale, PA
08.2006 - 08.2024
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
- Maximized profitability by implementing proper portion control techniques and monitoring inventory levels.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
Skills
- Customer Service
- Hospitality service expertise
- Effective planner
- Cleaning and organization
- Food handling
- Teamwork and Collaboration
- Works Well Under Pressure
Timeline
Carrier Service Representative
Hub Group
09.2018 - 03.2023
Manager
Pepperoncinis
08.2006 - 08.2024