William Kennedy
Liberty,NC
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Bliss Salon and Body Retreat
Burlington, North Carolina
08.2024 - Current
- Track customer complaints and followed up to ensure resolution was achieved.
- Contact stylists immediately when issues required escalation to avoid lost revenue.
- Ensure that all customer queries were handled quickly and professionally.
- Manage bookings and appointments for 19 stylists
- Account for all inventory needed to operate salon
Sales Associate
Adidas
Mebane, North Carolina
06.2024 - Current
- Maintain knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Maintain cleanliness of store environment including floors, windows, displays.
- Perform floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Inventory control of all apparel that is received and transferred to other locations
- Process transactions using a point-of-sale system.
Men’s Clothier
Ticknors Men's Clothiers
Durham, North Carolina
03.2021 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Ensured goals were met on each shift
- Communicated with all employees all special events
Veterinary Assistant
All Paws Pet Emergency Hospital
Burlington, North Carolina
09.2020 - 12.2021
- Administered immunizations and treatments following veterinarian instructions.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Maintained accurate medical records of all patients.
- Trained new veterinary staff on office procedures and requirements.
- Educated clients on proper animal health care routines.
- Responded promptly to emergency calls after hours.
Veterinary Assistant
Burlington Animal Hospital
Burlington, North Carolina
02.2020 - 06.2021
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Delivered attentive, courteous service to promote overall patron satisfaction.
Inventory Specialist
Sport Durst
Burlington, NC
02.2018 - 02.2020
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Provided support during internal audits related to material management processes.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Developed and implemented effective inventory control systems.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Education
High School Diploma -
Southern Alamance High School
Burlington, NCSkills
- Payment management
- Product sales
- Complaint handling
- Technical support
- Satisfaction monitoring
- Troubleshooting
- Customer needs assessment
- Appointment coordination
- Client engagement
- Inventory assistance
Timeline
Customer Service Executive
Bliss Salon and Body Retreat
08.2024 - Current
Sales Associate
Adidas
06.2024 - Current
Men’s Clothier
Ticknors Men's Clothiers
03.2021 - 08.2024
Veterinary Assistant
All Paws Pet Emergency Hospital
09.2020 - 12.2021
Veterinary Assistant
Burlington Animal Hospital
02.2020 - 06.2021
Inventory Specialist
Sport Durst
02.2018 - 02.2020
High School Diploma -
Southern Alamance High School