William Kenyon

• Manged the install, configure, and deploy server hardware and software, including operating system, applications and patches to support and maintain effective network service operations for a Zone D Sandbox Lab environment for China Lake, managing over 500 computer assets.
• Provide Active Directory Management through Windows application to manage user accounts, groups and group policies.
• Perform hardening process and the completion of the Operating System Security Technical Implementation Guides (STIG) and play a critical role in ensuring systems comply with security standards and regulations.
• IT ticket system utilization, documenting, tracking and resolving IT-related issues.

Tier I and II hardware and software support needs for end users within the Garrison HQ office.

• Delivered IT service desk Tier I and II customer support to over 500 end users throughout the Hoover Dam.
• Monitored help desk number, providing remote end-user support utilizing remote management software.
• Managed IT ticketing system.
• Managed end user accounts and computers using Windows Active Directory.

• Provided technical support for all Tier I and II hardware and software issues, ensuring prompt resolution for end-users.
• Implemented system upgrades and patches, enhancing overall network security and performance.
• Managed all cellular mobile devices (over 250 devices).
• Managed Windows Active Directory end user and computer accounts.

• Subject matter expert (SME) in land mobile radios and public-safety operations for a fast-paced, highly stressful dispatch operation.
• Managed short and long range equipment and technology needs.
• Managed a staff of thirteen employees in both operational and technical functions.
• Managed a large wide area microwave system with 60+ plus point-to-point and backhaul assets.

Program management, technical experience in land mobile radio (LMR)systems; program oversight for the National Capital Region Communication Center (NCRCC).

• Direct supervisor for ten employees working in a fast-pace, high-stress environment.
• Created training program for dispatch employees.
• Developed and executed short and long-term plans for telecommunications infrastructure upgrades aligning with organizational goals.
• Managed annual operating budget for the dispatch operation.