William Keys Jr
King William,VA
Summary
Detail-oriented professional with over 7 years in home systems and client relationship management. Expertise in critical thinking and troubleshooting, delivering impactful solutions that drive customer satisfaction and service efficiency.
Results-driven Home Specialist, recognized for exceptional time management and client relationship building. Skilled in developing tailored solutions and ensuring timely service delivery, contributing to improved customer experiences and operational excellence.
Overview
20
20
years of professional experience
Work History
In Home Specialist
Dish Network Corp
Richmond, VA
11.2019 - 04.2026
- Developed customer solutions through comprehensive needs analysis and product recommendations.
- Coordinated installation schedules, ensuring timely service delivery for residential customers.
- Trained new staff on system operations and customer engagement best practices.
- Managed customer accounts, resolving issues to enhance satisfaction and retention rates.
- Installation and troubleshooting of Satellites, Starlink, and Cell Phones.
Lawn Care Technician
TruGreen Lawn Care
Ashland, VA
09.2012 - 09.2019
- Operated lawn care equipment to maintain residential and commercial landscapes.
- Applied fertilizers and pesticides according to safety standards and regulations.
- Conducted soil testing to determine nutrient levels and improve lawn health.
- Developed customized lawn care plans based on customer needs and environmental conditions.
- Enhanced customer satisfaction by providing expert advice on landscape improvements.
Product Solutions Specialist
Adecco Technical
Sandston, VA
01.2012 - 08.2012
- Developed tailored solutions to meet diverse client needs and enhance service delivery.
- Analyzed customer requirements to recommend optimal products and services for business growth.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Conducted training sessions for new staff on system tools and best practices in solution delivery.
- Cleaned internal pieces for machines that made wafers.
Satellite Installation Technician
Mastec Corporation
Ashland, VA
09.2006 - 01.2012
- Installed satellite systems, ensuring optimal reception and alignment for residential and commercial clients.
- Diagnosed technical issues in satellite equipment, providing effective solutions to enhance performance.
- Provided customer training on system operations, improving user experience and satisfaction levels.
- Collaborated with team members to streamline installation processes, increasing overall efficiency in service delivery.
Education
High School Diploma -
Caroline High School
Milford, VA04-2021
No Degree - Software Systems
Business Computer Technical Institute
Everett, WA02-2002
Skills
- Strong communication skills
- Property management
- Time management mastery
- Project management
- Technical home systems understanding
- Critical thinking
- Client relationship building
- Verbal and written communication
- Decision-making
- Analytical and logical thinking
Timeline
In Home Specialist
Dish Network Corp
11.2019 - 04.2026
Lawn Care Technician
TruGreen Lawn Care
09.2012 - 09.2019
Product Solutions Specialist
Adecco Technical
01.2012 - 08.2012
Satellite Installation Technician
Mastec Corporation
09.2006 - 01.2012
High School Diploma -
Caroline High School
No Degree - Software Systems
Business Computer Technical Institute