William Kidwell
Augusta,GA
Summary
Dynamic professional with a proven track record at Johnstone Supply, excelling in customer satisfaction and operational efficiency. Skilled in shipping and receiving, I foster team collaboration while implementing cost-saving measures. Recognized for enhancing service quality and driving revenue growth, I am a motivated team player committed to excellence.
Overview
16
16
years of professional experience
Work History
Inside Sale/Lead Warehouse Associate
Noland Supply
11.2019 - Current
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
- Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
Arborist Crew Leader
Tree Guys With Ties
10.2016 - 11.2019
- Felled trees carefully to avoid damage to property and landscape.
- Trained employees in time management and proper ways to complete job duties.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Maintained work vehicles and equipment.
Branch Manager
Johnstone Supply
05.2015 - 10.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
East Coast Metal Distributors
10.2009 - 05.2015
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Education
General Studies
White Oak High School
Jacksonville NC06-1992
Skills
- Shipping and receiving
- Order picking
- Loading and unloading
- Warehouse safety
- Pallet jack operation
- Warehouse functions
- Team collaboration
- Motivated team player
Fork lift certified
Certified every three years.
Timeline
Inside Sale/Lead Warehouse Associate
Noland Supply
11.2019 - Current
Arborist Crew Leader
Tree Guys With Ties
10.2016 - 11.2019
Branch Manager
Johnstone Supply
05.2015 - 10.2016
Branch Manager
East Coast Metal Distributors
10.2009 - 05.2015
General Studies
White Oak High School
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