William King
Shreveport,LA
Summary
Personable and dedicated customer service representative with extensive experience in the automotive industry. I've been a mechanic service manger, and a store manager.
Overview
34
34
years of professional experience
Work History
Mechanic
Nobody, customs and restoration
Keithville, LA
04.2022 - 10.2024
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
Service Manager
Bridgestone Retail Operations LLC.
Shreveport, LA
02.2006 - 02.2022
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Managed inventory levels of parts necessary for servicing customers' needs.
Service Advisor
Pep Boys
Shreveport, LA
05.2003 - 06.2006
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Mechanic
Jim South Tire and Propane
Keithville, LA
03.1996 - 04.2003
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Infantry Squad Leader
U.S. Army Active Duty
Ft. Polk, LA
06.1990 - 02.1996
- Lead and supervised team of infantry soldiers in training exercises.
- Provided guidance to squad members on tactical operations, battle drills, and mission objectives.
- Conducted daily maintenance checks on weapons and equipment.
- Coordinated with higher command to ensure successful completion of missions.
Education
High School Diploma -
Logansport High School
Logansport, LA05-1990
Skills
- Troubleshooting
- Servicing vehicles
- Electrical system rewiring
- Quality Assurance
- Vehicle inspections
- Inventory Management
Accomplishments
ASE certified brakes
Timeline
Mechanic
Nobody, customs and restoration
04.2022 - 10.2024
Service Manager
Bridgestone Retail Operations LLC.
02.2006 - 02.2022
Service Advisor
Pep Boys
05.2003 - 06.2006
Mechanic
Jim South Tire and Propane
03.1996 - 04.2003
Infantry Squad Leader
U.S. Army Active Duty
06.1990 - 02.1996
High School Diploma -
Logansport High School
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