william kretz
Kearney,Nebraska
Summary
Results-driven professional with extensive experience in sales and team management. Proven track record in enhancing team performance and customer satisfaction through effective communication, problem-solving, and strategic planning.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managemnt
Chug A Lug Sports Bar
2025.05 - 2026.02
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
District Sales Manager
Ashley Furniture Homestore
2015.03 - 2024.12
- Developed strategic sales plans to achieve district revenue targets and enhance market penetration.
- Led a team of sales associates, fostering professional development and performance improvement initiatives.
- Analyzed market trends and customer feedback to inform product offerings and promotional strategies.
- Implemented training programs to elevate team knowledge on product features and selling techniques.
- Monitored key performance indicators, driving accountability through regular performance reviews and coaching sessions.
- Leveraged CRM systems to track sales activities, manage leads, and analyze customer engagement metrics effectively.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Manager
Ashley Furniture Homestore
2012.01 - 2015.03
- Led team to enhance customer service standards, resulting in improved client satisfaction and loyalty.
- Streamlined inventory management processes, reducing excess stock and optimizing product availability.
- Developed training programs for new employees, fostering a culture of continuous improvement and operational excellence.
- Implemented performance metrics to monitor sales staff productivity, driving accountability and achievement of targets.
- Conducted regular team meetings to align on goals, share best practices, and encourage collaboration among staff members.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Ashley Furniture Homestore
2009.02 - 2012.01
- Led daily operations to enhance team performance and customer satisfaction.
- Developed training programs for staff to improve product knowledge and service excellence.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Coordinated store promotions, increasing foot traffic and driving revenue growth.
- Mentored junior staff, fostering a collaborative work environment and enhancing team morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Ashley Furniture Homestore
2007.01 - 2009.02
- Collaborated with team members to optimize merchandise displays and store layout.
- Addressed customer inquiries and resolved issues promptly, improving satisfaction ratings.
- Assisted customers in selecting furniture, enhancing overall shopping experience.
- Maintained knowledge of product features and benefits, ensuring informed customer decisions.
- Processed transactions accurately using POS systems, contributing to operational efficiency.
- Implemented upselling strategies that increased average transaction values through effective communication skills.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Warehouse Worker
Ashley Furniture Warehouse
2006.03 - 2007.01
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Conducted quality checks on incoming and outgoing shipments to ensure product standards.
- Maintained accurate records of inventory levels using warehouse management systems.
- Collaborated with team members to streamline loading and unloading processes, reducing turnaround time.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
High School Diploma -
Scotus Central Catholic
Columbus, NENo Degree - Marketing Management And Advertising (5 Years)
UNK
Kearney, NESkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
- Problem resolution
- Verbal communication
Accomplishments
- [Area of expertise] License - [Timeframe]
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Managemnt
Chug A Lug Sports Bar
2025.05 - 2026.02
District Sales Manager
Ashley Furniture Homestore
2015.03 - 2024.12
Manager
Ashley Furniture Homestore
2012.01 - 2015.03
Assistant Manager
Ashley Furniture Homestore
2009.02 - 2012.01
Sales Associate
Ashley Furniture Homestore
2007.01 - 2009.02
Warehouse Worker
Ashley Furniture Warehouse
2006.03 - 2007.01
High School Diploma -
Scotus Central Catholic
No Degree - Marketing Management And Advertising (5 Years)
UNK
We met every 6 months with furniture industry leaders all across the country. Presented on best
Met with the brightest minds across the country. From Medford OR to Miami FL to Syracuse NY and all places in between. We all had to present our best practices for the industry and bring back ides to improve our locations.