William Kusak
Lynnwood,WA
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
IT professional with 9 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Active Directory and Windows based applications with proven history of delivering exceptional risk management support.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Senior Information Security Analyst
Premera Blue Cross Of Washington
10.2021 - 11.2023
- Worked with other teams to enforce security of applications and systems.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Educated and trained users on information security policies and procedures.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Conducted security audits to identify vulnerabilities.
- Monitored use of data files and regulated access to protect secure information.
Information Security Administrator
Premera Blue Cross Of Washington
06.2017 - 10.2021
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Senior Service Desk Analyst
Premera Blue Cross Of Washington
01.2014 - 06.2017
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Claims Analyst
Premera Blue Cross Of Washington
01.2013 - 01.2014
- Viewed reports regularly to make sure processing was conducted efficiently.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Customer Service Representative
Premera Blue Cross Of Washington
10.2010 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Computer Science
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
Greenfield High School, Greenfield, WI, US
Greenfield06.2007
Skills
- Data Security
- Infrastructure Assessment
- Critical Thinking Skills
- Best Practices Implementation
- Risk Mitigation
- Information Auditing
- Deductive Reasoning Skills
- Information Protection
Timeline
Senior Information Security Analyst
Premera Blue Cross Of Washington
10.2021 - 11.2023
Information Security Administrator
Premera Blue Cross Of Washington
06.2017 - 10.2021
Senior Service Desk Analyst
Premera Blue Cross Of Washington
01.2014 - 06.2017
Claims Analyst
Premera Blue Cross Of Washington
01.2013 - 01.2014
Customer Service Representative
Premera Blue Cross Of Washington
10.2010 - 01.2013
No Degree - Computer Science
Milwaukee Area Technical College
High School Diploma -
Greenfield High School, Greenfield, WI, US
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