William LaCrosse
San Leandro,CA
Summary
Recent UC Berkeley graduate with a degree in Chemistry, eager to apply technical knowledge gained through work and school in a meaningful industry for long-term success. Experienced as a small business owner and operator, possessing the ideal skill set for customer-facing roles.
Overview
11
11
years of professional experience
Work History
Owner/Service Technician
Bill’s Best Appliance Repair
05.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business, referrals, and 5 star reviews.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Service Technician
Golden Bay Tech
01.2021 - 05.2023
- Obtained mechanical experience while diagnosing and repairing home appliances such as washers, dishwashers, dryers, refrigerators, ranges, water heaters, and hoods
- Replaced compressors and recharged refrigerant systems on residential refrigerators
- Explained diagnostic findings to customers and outlined repair or service options.
Plant Operations Assistant
Carlton Plaza
09.2013 - 01.2021
- Maintained and upkeep of assisted living facility by preparing rooms for new move-ins and completing work orders
- Inspected the facility daily to ensure operating standards were met
- Followed safety guidelines for working with elderly population.
Lab Tech Assistant
Chabot College
06.2018 - 10.2018
- Assist the laboratory technician in preparing chemical solutions and lab equipment for student labs
- Organize, store, and take inventory of laboratory chemicals
- Collaborate with laboratory technicians and professors to ensure smooth lab operation.
Education
Bachelor of Science - Chemistry
University of California, Berkeley
Berkeley, CA12.2022
Skills
- Proficiency in Excel and Word
- Small business operations
- Verbal and written communication
- Customer Relations
- Technical writing
- Proficient electrical and mechanical knowledge
- Analytical skills
- Ability to work independently
- Diagnostic and troubleshooting ability
- Understanding of wiring diagrams
Timeline
Owner/Service Technician
Bill’s Best Appliance Repair
05.2023 - Current
Service Technician
Golden Bay Tech
01.2021 - 05.2023
Lab Tech Assistant
Chabot College
06.2018 - 10.2018
Plant Operations Assistant
Carlton Plaza
09.2013 - 01.2021
Bachelor of Science - Chemistry
University of California, Berkeley
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