WILLIAM LAND
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Customer Service Associate
Walgreens
01.2023 - Current
- Engages customers by greeting them and offering assistance with products and services
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed, Money transfers via Western unions and paper money deposits
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Cashier/Customer Service Associate
Walmart
08.2020 - 01.2021
- Obtains payment for merchandise by accurately itemizing and totaling customer purchasers and will process and display inventory on the sales floor
- Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment
- Greet each customer and assist with basic questions about store operations and merchandise.
Store Manager
Goodwill Easter Seals
01.2010 - 02.2019
- Store Operations: Ensure the store operates efficiently and effectively
- Talent Management: Train and develop store staff and manage store personnel needs
- Store Business Management: Communicate and complete proper reporting to ensure financial and business control
- Services & Programs: Encourage education and continued community involvement around Goodwill-Easter Seals
- Safety & Asset Protection: Ensure safety and protection of employees, assets and facilities.
Assistant Store Manager
Border Foods
08.2008 - 01.2009
- Supervise employees, train new hires
- Responsible for inventory, stocking, balancing cash flow
- Assure high quality customer service is provided to customers.
Production Manager
Headlites Corp
02.1999 - 03.2008
- Responsible for hiring and training staff in a production environment
- Quality Control, Inventory Control
- Building and equipment maintenance
- Yearly reviews of personnel
- Maintaining operations budget
- Determining and monitoring production schedule.
Manager
Super America
07.1998 - 02.1999
- Supervised 4-5 employees, trained new hires
- Responsible for inventory, stocking, balancing cash flow
- Assured high quality customer service was provided to customers.
Contract Consultant
Headlites Corp.
12.1997 - 06.1998
- Worked with VP of Operations on design setup and relocation of company
Purchasing Agent
McCoy Brothers
05.1992 - 11.1997
- International auto suspension parts company
- Maintain inventory level of ½ million dollars to supply West Coast clients
- Sold to independent repair shops and larger parts supplier chains.
Shipping and Receiving
Applied Graphics
01.1998 - 01.1992
- Supervised fleet of 5 delivery cars and 2 trucks in timely delivery of sensitive printed materials to and from various motion picture and music studios and printing companies around Burbank and Hollywood areas
- Knowledge of all domestic and international shipping customers and exports regulations.
Education
Skills
- Administrative and Clerical job experience, clerk, office manager
- Accounting, accounts payable, accounts receivable, bookkeeping
- Customer Service Representative
- Human Resources - Entry Level HR
- Manufacturing/Production - Inventory Control, Plant Manufacturing, Logistics, Quality Control, Shipping/Receiving, Purchasing
- Retail-Assistant Store Manager, Buyer, Loss Prevention, Retail Sales
- POS System Operation
- Product and service solutions
- Account Management
- Project Management
- MS Office
- Quality Control
- Strategic sales knowledge
- Document and Records Management
- Data Management
- Sales and Upselling
- Billing Adjustments and Refunds
Military Service
- U.S. Army - Military Police Training - Honorable Discharge 1976-1980
- Investigative services in on post offenders
- Facilitate law abiding behavior
- Maintain ongoing security within military compound
- Develop and provide advanced training to other service staff
- Promote cooperation between local and military personnel
Timeline
Customer Service Associate
Walgreens
01.2023 - Current
Cashier/Customer Service Associate
Walmart
08.2020 - 01.2021
Store Manager
Goodwill Easter Seals
01.2010 - 02.2019
Assistant Store Manager
Border Foods
08.2008 - 01.2009
Production Manager
Headlites Corp
02.1999 - 03.2008
Manager
Super America
07.1998 - 02.1999
Shipping and Receiving
Applied Graphics
01.1998 - 01.1992
Contract Consultant
Headlites Corp.
12.1997 - 06.1998
Purchasing Agent
McCoy Brothers
05.1992 - 11.1997
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