William Landrum
Bowling green,Kentucky
Summary
Detail-oriented IT technician with over 2 years of hands-on experience supporting business IT environments in Bowling Green. Proven track record in endpoint management, network administration, and technical troubleshooting. CompTIA A+, Network+, and Security+ certified.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Technician
Bluegrass Tech Solutions
Bowling Green, KY
06.2023 - 07.2024
- Supported 100+ endpoints for both on-site and remote users, achieving a 98% ticket resolution rate.
- Administered Active Directory and Office 365 accounts; implemented and managed Group Policies to enhance security and compliance.
- Developed PowerShell scripts to automate user onboarding and printer deployments, reducing manual workload and errors.
- Diagnosed and resolved network issues using tools such as ping, traceroute, and Wireshark.
- Maintained comprehensive IT documentation and provided training to junior staff.
Freelance IT Consultant
Self-employeed
Bowling Green, KY
01.2025 - Current
- Designed and implemented the network infrastructure for the Lisa Rice Library, including Active Directory setup, Group Policy Objects (GPOs), and secure segmentation for public and staff networks.
- Configured guest computers with strict restrictions, preventing access to system settings and downloads to ensure security and compliance.
Education
Associate - Computer & Information Technologies
Southcentral Kentucky Community & Technical College (SKYCTC)
Bowling Green, KY03-2025
Skills
- Windows Server
- Active Directory
- Group Policy
- DHCP
- PowerShell
- Bash
- Next-Cloud
- Endpoint hardening
- Role-based access
- Vulnerability management
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Selected Projects
- User Onboarding Automation Script, Developed a PowerShell script to automate new user creation in Active Directory, assign Office 365 licenses, map network drives, and set folder permissions—reducing onboarding time by 50%.
- DRM Content Download & Automation Suite, Engineered a comprehensive automation toolkit to extract, decrypt, and download DRM-protected streaming content for offline archival and testing purposes.
Timeline
Freelance IT Consultant
Self-employeed
01.2025 - Current
IT Support Technician
Bluegrass Tech Solutions
06.2023 - 07.2024
Associate - Computer & Information Technologies
Southcentral Kentucky Community & Technical College (SKYCTC)
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