William Lawver
Whitmore Lake
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach. Willing to do anything for optimum success.
Overview
2
2
years of professional experience
Work History
Team Lead
Panera
06.2023 - Current
- Achieved a 15% increase satisfaction rate in fulfilling items with special modifications
- Excellent communication skills, both verbal and written.
- Skilled with retaining new information and grasping new concepts quickly
- Determined maintenance requirements and assigned repairs to qualified employees.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Certificate - Sports Marketing And Management
Washtenaw Community College
Ann Arbor, MI05-2027
Skills
- Communication skills
- Marketing skills
- Business skills
- Interpersonal skills
- Presentation skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
- Employee Evaluation
- Trend tracking
- Key Performance Indicators
- Employee engagement
- Teamwork and Collaboration
- Team motivation
- Goal Setting
- Deadline management
- Employee training
Timeline
Team Lead
Panera
06.2023 - Current
Certificate - Sports Marketing And Management
Washtenaw Community College
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