WILLIAM L. BANKS, JR.
Memphis,TN
Summary
Dynamic Expanse Trainer and experienced people leader with more than 10 years of training delivery, staff supervision, workflow coordination, and high-pressure operations experience. Proven record supporting MEDITECH Expanse go-lives, training clinicians & providers, and optimizing workflows across complex healthcare environments. Strong communicator, strategic problem-solver, and natural coach with the ability to lead training teams, manage escalations, and ensure high-quality education delivery.
Overview
20
20
years of professional experience
Work History
Expanse Trainer
HCA Healthcare
04.2024 - Current
- Train physicians, nurses, clinicians, and ancillary staff on MEDITECH Expanse functionality and workflows.
- Provide at-the-elbow support during go-live, guiding users and troubleshooting issues in real time.
- Serve as a subject-matter expert for system questions, workflow challenges, and best practices.
- Collaborate with implementation and clinical teams to ensure smooth transitions and strong adoption.
- Deliver live, virtual, and web-based training using adult learning principles.
Trainer / Guest Experience Lead
Grand Hyatt Nashville
04.2021 - 12.2023
- Trained staff on workflows, systems, and customer interaction standards.
- Delivered real-time coaching and performance feedback to ensure quality service.
- Coordinated staff assignments and adjusted workflows during high-volume periods.
- Served as escalation point for staff and guest issues.
- Maintained high performance in fast-paced environments requiring quick decisions.
Clinical / Diagnostic Imaging Coordinator
Neurosurgical Associates
11.2017 - 03.2021
- Educated patients on diagnostic imaging workflows, protocols, and expectations.
- Trained new clinic personnel on scheduling systems and operational procedures.
- Coordinated with physicians and providers to maintain efficient clinical workflows.
- Managed high-volume calls and resolved or escalated issues appropriately.
- Ensured accuracy and compliance of patient information and documentation.
Assistant Manager / Training & Operations Lead
Huey’s Bar & Grill
10.2013 - 11.2017
- Supervised and trained 20+ employees through onboarding and ongoing coaching.
- Led staffing assignments and made real-time workflow adjustments.
- Conducted 1:1 coaching meetings and supported competency development.
- Oversaw escalations involving staff, workflow issues, and customer concerns.
- Ensured consistent operational readiness and service quality.
Service Manager / Trainer
Rafferty’s Restaurant & Bar
01.2006 - 01.2013
- Managed daily operations including training, scheduling, and service leadership.
- Delivered hands-on training on systems, communication, and workflow standards.
- Provided coaching and real-time performance feedback.
- Handled escalations and maintained team performance in high-volume settings.
Education
Bachelor of Business Administration - Finance
University of Memphis
Memphis, TN05.2009
Skills
- Expanse Expertise: System navigation, clinical workflows, provider workflows, go-live readiness, at-the-elbow support
- Training Leadership: Adult learning, training delivery, coaching, performance feedback
- Team Management: Scheduling, assignments, leadership oversight, conflict resolution
- Operations: Workflow optimization, process improvement, escalation management
- Professional Strengths: Communication, critical thinking, adaptability, stakeholder engagement
Timeline
Expanse Trainer
HCA Healthcare
04.2024 - Current
Trainer / Guest Experience Lead
Grand Hyatt Nashville
04.2021 - 12.2023
Clinical / Diagnostic Imaging Coordinator
Neurosurgical Associates
11.2017 - 03.2021
Assistant Manager / Training & Operations Lead
Huey’s Bar & Grill
10.2013 - 11.2017
Service Manager / Trainer
Rafferty’s Restaurant & Bar
01.2006 - 01.2013
Bachelor of Business Administration - Finance
University of Memphis
ADDITIONAL QUALIFICATIONS
- Experience supporting EMR go-lives and large-scale implementations.
- Strong understanding of clinical and provider workflows.
- Remote-work capable with extensive travel experience.
- Recognized for professionalism, accountability, and relationship-building.
- Fast learner who quickly masters new systems and processes.