SHEREE BANKS
McDonough,GA
Summary
Healthcare IT and patient access professional with over 25 years of experience in supporting Epic EMR systems, patient registration, and revenue cycle operations. Proven track record in Epic go-live support, at-the-elbow training, and workflow optimization. Strong ability to foster cross-functional collaboration among clinical, administrative, and IT teams.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Registration Associate
Children's Healthcare of Atlanta
Atlanta, GA
10.2002 - Current
- Registration Accuracy: Interview and register an average of 20-40 patients daily, achieving a 99% data entry accuracy rate to ensure clean claims submission.
- Insurance Verification: Verified commercial, Medicare, Medicaid, and managed care insurances, securing necessary prior authorizations to reduce claim denials.
- Patient Flow: Managed front-desk operations and patient check-in, decreasing average waiting room times by 5 minutes through optimized workflow scheduling.
- Financial Collections: Educated patients on financial responsibilities, ensuring collection of copays at point of service to maintain revenue flow.
- Data Management: Inputted demographic and medical data into Epic system for emergency room and scheduled inpatient admissions.
- Compliance: Secured mandatory regulatory signatures, including HIPAA privacy notices, Medicare Important Messages, and General Consents to Treat to uphold compliance standards.
- Collaboration: Coordinated with nursing staff, financial counselors, and case management to facilitate seamless patient transfers and optimize bed assignments.
Consultant
CSI Healthcare IT
Jacksonville, FL
09.2023 - 12.2026
- At-The-Elbow (ATE) Leadership: Provided high-intensity, round-the-clock ATE support to 10+ providers, clinical nurses, and patient access staff across critical care and ambulatory environments during tier-1 Epic activations.
- Patient Access & Registration Support: Guided front-desk and admissions staff through complex Prelude and Cadence workflows, resolving real-time roadblocks in patient search, identity verification, insurance mapping, and RTE (Real-Time Eligibility) failures.
- Clinical Workflow Mitigation: Steered clinical users through specialized order entries, documentation templates, and MAR/ADT (Admission, Discharge, Transfer) events via Grand Central, mitigating data lag and keeping patient throughput on schedule.
- Hardware & Peripheral Integration: Troubleshot hardware-to-software synchronization errors, resolving critical failures with Technical Device Readiness (TDR), logins, barcode scanners (BCMA), signature pads, and wristband printers.
- System Personalization: Delivered rapid micro-training sessions on efficiency tools (SmartPhrases, SmartText, QuickActions), accelerating system adoption and supporting provider well-being.
Consultant
Divurgent
Virginia Beach, Virginia
10.2024 - 05.2025
- Pre-Launch Validation: Actively participated in system dress rehearsals and User Acceptance Testing (UAT) prior to enterprise launch, proactively mapping clinical and scheduling workflow bottlenecks.
- Designated Super User for the department, provided peer support to maintain front-end and clinical data integrity in alignment with institutional compliance goals.
- SLA Adherence: Addressed and resolved routine technical support tickets, peripheral configurations, and network connectivity items under tight operational timelines.
Education
Bachelor of Science - Health Administration/ Information Systems
University of Phoenix
Atlanta, GA08-2016
Skills
- Epic Clinical Modules: EpicCare Inpatient, EpicCare Ambulatory, ASAP (Emergency Dept)
- Epic Patient Access Modules: Prelude (Registration), Cadence (Scheduling), Grand Central (ADT/Bed Management)
- Implementation Capabilities: Go-Live Activation, At-The-Elbow (ATE) Coaching
- Front-End Workflows: Patient Intake, Insurance Verification, RTE (Real-Time Eligibility), Copay Collection
- Clinical Workflows: Order Entry, Clinical Charting, Documentation, MAR (Medication Administration Record) Reconciliation
- Technical & Hardware Support: Technical Device Readiness (TDR), BCMA Scanning, Rover Setup
Certification
Certified Healthcare Access Associate (CHAA) – National Association of Healthcare Access Management (NAHAM), Epic Super User, Epic Trainer
CERTIFICATIONS & PROJECT HIGHLIGHTS
Go-Live Portfolio: Successfully supported 12 major enterprise-wide Epic Go-Live activations across multi-facility hospital systems, specializing in inpatient clinical care, ambulatory, emergency department entry, and frontline revenue cycles.
Timeline
Consultant
Divurgent
10.2024 - 05.2025
Consultant
CSI Healthcare IT
09.2023 - 12.2026
Registration Associate
Children's Healthcare of Atlanta
10.2002 - Current
Bachelor of Science - Health Administration/ Information Systems
University of Phoenix