
Driven-to-succeed, customer support professional with project management attributes, offering a proven track record in planning, supporting and coordinating various IT and Project initiatives. Team builder with a strong customer service focus and superb interpersonal and communication skills that contribute to a friendly and efficient working environment for senior management, peers, customers, stakeholders and key decision-makers. Complete, in-depth experience n developing user-friendly training manuals and converting manual processes into new and improved automated systems; solid Project Coordination skills.
Responsible for co-designing and coding a custom tailored website for a customer order management platform for large rough electrical and lighting jobs. Providing a custom web interface with different levels of user permissions using integrated SQL to create a custom application for both desktop and mobile devices. Responsible as the main UI/UX designer and key support between our customers and our developers their thoughts/opinions/suggestions for the platform.
Main project was designing and coding a custom tailored eCommerce shopping portal and store specific website for the Tempe AZ location. Providing a custom web interface with different levels of user permissions using integrated SQL to create a custom application for both desktop and mobile devices.
• Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments. Responsible for training, mentoring, and coaching employees. Also manages associate performance and ensures adequate department coverage through influencing scheduling.
• Conducts activities appropriate for specific department including, but not limited to, ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity. Maintains a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. Also responsible for providing superior customer service by assisting customers in locating, selecting, demonstrating, and loading merchandise.
• Serves as the store expert in cabinets by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, creating designs with lighting, flooring, cabinets, appliances and paint for customers, informing customers on pricing, options, or status on pending orders, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.
MS Access
UI Prototyping
Wireframing
HTML/CSS
Javascript
UX Writing
Project Management
Project risk assessment
Project planning
Managing multiple projects
Billing resolutions
Project development and life cycle
CCL - Web Design
CCL - Adobe Foundations
Google Certified Associate - G Suite Administrator
Heart Saver - CPR AED
CCL - Advanced Web Design
CCL - Web Design