William Linamen

• Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Documented and updated known fixes in knowledge base for future reference.
• Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.

As a grant initiative, Metro Schools rolled out “full density” wireless internet to all of the schools in the district. I managed this rollout in my assigned area by coordinating with onsite staff as well as Beacon Technologies. Weekly progress report meetings were required.

• Manage wireless upgrade in schools assigned
• Communicate with Beacon Tech to make sure wireless project is on schedule
• Create MS Visio drawings for upgrading wireless in assigned schools
• Manage inventory of equipment deployed
• Meet with school TSS to discuss wireless needs prior to wireless upgrade
• Meet project deadlines as assigned on Sharepoint
• Provision wireless Access points for deployment using Aruba web UI
• Configure 3Com/HP Switches
• Create and Manage Buildings/Access Points in Aruba Airwave

Assisted in a District-wide inventory initiative, which was a 6 month project where I managed a group of 6 people. We had daily as well as weekly goals to meet. This included supporting the Director of Schools and monthly school board meetings.

• Supported 2 High-Schools and maintained over 1000 pieces of equipment
• Successfully managed rollout of equipment to replace aging teacher and admin workstations
• Meet with Principals to discuss technology plan for school
• Provides Training support for MNPS Software Applications
• Created and deployed silent install packages in multiple labs where specialized software was required